The room was clean, room heater not working, and I wasn’t offered to be moved into another room with better heating system. The staff brought a heating fan as a replacement for the night. This was not comfortable, so did not have a relaxing sleep for the night. This is the fourth time I’m staying here and the only time I am having a bad comments about this hotel. The hotel was aware of the guest coming, these short coming should have been looked into before the arrival of the guest.