Overall Ratings & Reviews Hôtel Château Tilques

Was disappointed to find out that the pool was out of service due to maintenance. Understand that this is required from time to time, but would have been nice to be informed by the hotel in advance and not upon arrival. Kids were disappointed. Also, all 4 EV chargers were not working. Again, this should have been communicated in advance. Bill from restaurant dinner was incorrectly added up, had to have it checked and then it was recalculated. Room and view was nice, but overall was a disappointing stay.

Excellent property. THe right mix of traditional and modern facilities. Staff really helpful including with a problem with deposit paid to Expedia and not passed on to the hotel.

I have stayed here regularly over the years, but havent been since befoe Covid hit. The hotel has been updated since my last visit and the rooms particularly have benefited from the makeover. The lounge and bar and new Orangery are welcoming spaces. The restaurant has also had a similar makeover, the staff were attentive and friendly. Our mains coukd have done with being hotter when they arrived, but that was our only criticism.

Nice rooms, helpful staff, good breakfast although expensive. Beds were slightly uncomfortable and the plug sockets only worked when the lights were on.

This is a charming converted chateau. close to Saint-Omer and the A26, and not far from Calais and the Channel Tunnel. The property is in a very quiet rural location, with ample parking. Staff were most helpful and the rooms have character. The restaurant is not open on Sundays but delicious snacks are available from the bar. Recommended

Very friendly staff. A calm place for a stay. The food was excellent without being particularly imaginative which suited us all fine. Our 7 year twins were treated with charm and patience and so was our dog. We also greatly enjoyed the pool.

It was amazing stay, staff were helpful chateau set in fabulous grounds,plus it had its own indoor pool. The restaurant food was excellent, the bar staff Quintin was excellent.

Charming hotel and full of history and character

A beautiful Castle in a beautiful location and such a warm welcome! Thank you 🙏

We had a great overnight stay. The room was small but adequate and the mattress was just right.

A very comfortable stay in a grand chateau. The room was a good size with a decent bathroom. The surroundings were lovely and the breakfast (extra cost) was great. Not far from the center of Saint Omer

We stayed here for one night on our way back to Calais. Lovely location and a really good restaurant,had a great meal. Like most hotels probably not quite enough staff but the service was very good and the people very nice

Lovely hotel and the staff were so helpful and welcoming even with the language barrier

Information from Hotels.com at time of booking was incorrect both on the price of a bottle of Champagne upon arrival (more than quoted) and Hotels.com said the restaurant was closed on Sunday and Monday evening, the hotel is actually short staffed on both those days so only a very few spaces, it was however fully booked, so on a 3 night stay we had to leave the hotel and find a local restaurant for 2 of the 3 nights, considered this very poor. The restaurant food isnt that well presented, I had fillet steak and it was very tough! Breakfast was a constant quest asking for the coffee pot to be re filled or for more scrambled egg. This morning a new batch of scrambled egg arrived which was stone cold. The restaurant is the most disappointing aspectn of the hotel and the reason we would never book here again. Hotel needs to be more customer care focussed in my view.

Great location for channel tunnel. Pool and restaurant are very good.

The property and staff were lovely and it was ideal for our dogs with easily accessible walking areas and dog beds and bowl provided. Plus a ground floor room. The dining room was attractive, modern and comfortable with lovely views of the grounds. HOWEVER- The standard and quality of the food was poor and not what one would expect at such a nice hotel. We would stay at the hotel again but would not eat in the restaurant. As it was, we decided to give the breakfast a miss!

Grounds are stunning but as others have said service was a big let down. Had to wait ages to check in as no one on desk. Same happened later at the bar. We almost gave up ordering a drink. The room seemed quite nice at first but the carpet was absolutely disgusting and we kept our socks and shoes on the whole time! Food in restaurant was ok, nothing special. Service was better in the restaurant than in the hotel. We used this hotel as an overnight stop on the way south but won’t be returning.

Fantastic hotel.

The staff were excellent and could not do enough to help us. The facilities are amazing and we have booked another night on our journey home from the South of France as a result.

A super hotel in a lovely location. We only stayed for one night but will certainly try to stay again.