Hotel is in a great location relative to the train station. Staff were very nice and helpful. Room was disappointing with the toilet seat broken, faucet handle completely came off and no towels in the room.

Big room and good location. No noise despite noisy street

Staff were very friendly and it has a gym. The location is perfect, too.

Amazing stat from start to finish. The hotel is in a great location, so easy to get to and central to bus and train connections. The check in and check out process was smooth with friendly receptionists - they even gave us a list of recommended hotels for dinner that night based on what we fancied. The rooms were so lovely though sound from corridors from others' conversations were quite loud but didn't bother us too much as it stopped pretty quickly. The beds were noisy/squeaky but super comfy and the bathroom was spacious and clean, rooms were modern and it was a very pleasant stay. We requested a breakfast box for one day as we couldn't have breakfast due to an excursion/early start - they sorted this for us perfectly and it was really well equipped - lasted us a long time. The breakfast buffet was also really good I was pleasantly surprised - the eating area was peaceful and nice to eat in. Finally on our last day the receptionist gave us great advice to go to the very first bus stop to get the bus to the airport so we don't miss it and it worked out perfectly! Thank you for a lovely stay

We have stayed at this hotel at least six times but feel standards have slipped. A feeling of being understaffed and maintaince neglected. E.g. one of the lifts was out of order for a week. First room allocated the inside door handle dropped off So we had to he moved although receptoon knew about the problem. Other things noted. A pity because the hotel position is excellent for visitors to the beautiful city, but may choose a diffent hotel next time.

The room we were allocated. After unpacking we

Good location near the station although lots of people hanging around the area after dark. There was only one lift working and the wi fi was also interrupted.

Reception claim my stay was not paid when I check in. Manage to show they my receipt from Expedia which indicate already paid with my credit card. They took some time to recheck and confirmed. Should had checked carefully and avoid should Misunderstanding.

Great location, very clean and lovely room, friendly staff

The location was superb. The staff were very friendly. Overall it was a great base to explore the city.

For the price this is a good hotel and the location is great. Cleaning staff are fine. Front desk -- good but when a couple staying for 4 nights asked for more hangers (as there were only 6 in the room) the response was "I will see if we have some in the hotel" -- we never got any more hangers! What was really unexpected was breakfast -- most hotels can figure out how to do a buffet breakfast. The buffet breakfast room was chaotic with a staff that seems oblivious. More than once there were no plates or no utensils in the buffet area. There were tables that needed to be cleared (as the room is full and people are looking to find a seat). And the arrangement -- yogurts in a corner squeezed in near the coffee machine and the hot food -- so that you couldn't get to it. Only one coffee machine (one morning I was in the line for 8 minutes as 10 people were in line to get coffee). I could go on but the point is that the breakfast room has to operate better. It gets the day off to a bad start to encounter such disorder.

The hotel is centrally placed for the airport, buses and station, the rooms are spacious, but looking dated. However the hotel really fell down o breakfast, we stayed six nights and for four of those there was only one coffee machine working leading to long queues and on o e day both machines were broken. The jitchen didn’t seem to understand rhat as it.was Grand Prix weekend the hotel was super busy and they had run put of bread, yoghurts abd had virtually no hot food available on one day. The lady running the front of house was amazing and tried to keep on top of everything but she was badly let down by everyone else and in all honestly the breakfast issue means I'd be very unlikely to stay there again as €11.50 per peraon for brwakfast was wasted

Fantastic one night stay in a great location. Would stay here again.

Great

Easy walk from the train station and on the bus route for the airport. Fantastic, helpful staff. Well worth stopping for an extra day in Bergamo if you’re flying in and out of the city.

Lots of restaurants around and walking distance to upper city

Great location, clean, comfortable room and good breakfast selection

A great stay only minor hicup was a dripping ac unit but other than that perfect location and service also

One minos is that was a concert near on open space till 23:00

Lovely spacious, clean room. Great stay