I stayed at a relais and chateaux in Madrid. That hotel was amazing so I assumed this property would be the same. Not at all. If the had rated this as a 4 star. I would be more accepting. From the beginning there were issues. Perhaps some was communication barriers. Some things they strived for but can not achieve The room was very small but sufficient and comfortable The bath was nice but the shower leaked onto the floor whenever I showered. The water pressure was fantastic. One thing I don’t understand is that shampoo and body wash was in a cup. I never did figure out how to use it and I have never seen a setup like this before and hopefully never again. The tv was so complicated that I had to get the front desk to show me and after 10 minutes she kind of gave up too. They did not replace the drinking water until I asked on day 3. The coffee was very good. It was a self grinding machine. The problem is that housekeeping never serviced the machine so it stopped working on day 3 also. They did come to fix promptly I chose the hotel was that parts of it were built in the 1200’s. Unfortunately they have spent much time covering the history up. The location was amazing and I loved that. They also offer an in room massage. Amazing, get it and ask for Juan. Every time I mentioned an issue they apologized and They tried very hard to make things right and even gave ne a free massage The hotel just is not capable of the wow factor I expected because of Madrid

Beautiful hotel - a bit difficult to get in and out with a car, but loved it.

It was a cute stay but not a five star. The rooftop pools are tiny and more like a dipping small pool. There are no drinks or food there. Also our room was in a completely seperate building across the hotel main lobby. Felt more like an Airbnb than a luxury hotel .

I received a very warm welcome when I arrived, and the staff and service were e excellent, and my room wonderful. And, the location was great.

We stayed in the adjacent apartment building. Perfect for our young family. The rooms are amazing and the rooftop pool with views of the Cathedral is incredible. Our kids were in the pool every day. Tomas on the door and Simon at the front desk were fantastic. I e-mailed a couple of times before the stay and got responses right away. This is an amazing team. I will be staying here again on my next trip to Barcelona!

This hotel offers Gothic Quarter style aesthetic and charm along with modern comfort and amenities. The restaurant is excellent, the staff was gracious and helpful, and we really loved the rooftop pool. We especially appreciated the elevator and the generous air conditioning! Highly recommend for a stay in Barcelona!

Hotel is situated in the heart of the Gothic quarter. Very, very historical and charming. Hotel is elegant, artistic, and with all modern conveniences. Outdoor portion of hotel restaurant is in a historically significant plaza. Sitting there sipping wine would in itself be a nice holiday, but, of course, Barcelona is one of the great cities of the world.

Thomas greeted us at the door and made sure everything was in order and handling whatever we needed during our stay. A beautifully appointed hotel in the perfect spot of the Gothic Quarter. When we return to Barcelona, we will stay at Hotel Nero.

Quiet, clean and very close to all interesting museums and cathedrals!

The staff were incredibly friendly, engaging and helpful. Their English was great, and it made visiting smoother as our Spanish is terrible

The staff was so attentive and helpful for our every need. We loved the hotel and the great little spots we found close by!

The desk girls were awesome! The room service was excellent. The porters were over the top helpful. Jasmine the young front desk girl was exceptional. The whole staff couldn’t be more accommodating. Thank everyone!

Stayed in the annex which is quiet and comfortable

An elegant, beautifully curated space with responsive, classic service. Lovely touches like handwritten notes and small complimentary snacks. For those traveling with their furry friends it is pet friendly with a fee and amenities. Enjoyed.

Beautiful hotel. Staff was incredibly nice and helpful. Loved the location.

Fantastic, wonderful service from the staff and the place is visually enchanting

I felt underwhelmed with my stay, I paid a lot of money for the terrace room but it wasn’t worth the price at all. The terrace was overlooked by construction work and during the day I had no privacy as the construction workers would be looking down on the terrace. The terrace was also so bare and not what I’d expect from a five star hotel. The room service was okay but again, nothing outstanding for the price. The saving grace was the service from the doorman. Other than that, I wouldn’t recommend staying here if you’re looking for a luxury experience.

Amazing

The best hotel in the Gothic Zone due to hospitality, walkability & exceptional service by staff, especially the ever personable & charming Thomas & the wonderful female concierge who assisted in booking our restaurant reservations.

Thoma who coordinate my luggage and taxi was terrific and 5 star service. Checking in and out smooth, 5 star.The food was delicious. However, the molten chocolate dessert took close to 45 minutes and was horrible. Much too sweet badly baked and with half a tea spoon of crème fresh. I complained to the waiter. Suggested that he bring it back for the chef to taste as he should be aware of what is leaving his kitchen. It made the dinner experience a disappointment and certainly not what to expect from a Relais and Chateau. I will not be dining at their restaurant agsin. Brings the whole place down. Apart from the dining experience, I would have given staff and a higher ranking.