Overall Ratings & Reviews Deer Park Hotel

Great hotel in a beautiful location. We only stayed one night, but could have stayed longer. The pools looked fantastic and well cleaned. We had an excellent meal, and then played pool on the table next to the bar! The hotel is trying hard to be eco, and we had a very interesting bathroom surrounded by plants in the shower, and an open air roof - covered by mesh to stop anything nasty getting in! We watched a fantastic sunset whilst drinking cocktails. Very memorable. Staff were lovely.

Had a great stay, would highly recommend it!

We stayed for two nights at Deer Park in March. The staff were very attentive and friendly. The hotel facilities were excellent. We would return.

Nice resort near historic Polonnaruwa with lakeside views. The staff was very attentive, on site restaurant charming, pools well maintained, all for very good value.

The room was very dirty. The staff unprofessional and rude.

This Hotel was breaching Electricity; Slips and trips; and HEALTH AND SAFETY Regulation and put our lives at risk. I never come a cross or heard of this kind of behaviour putting customers lives at risk to save few pence or to increase profit. Think not twice, hundred time before you put customers lives at risk like this... I only can say Group CEO and the Manager: Joseph should put themself in customer's (ours) shoes to understand is it worth killing customers for few pence of profit or cost cutting!!! I tried to call Expedia but not managed to speak to anyone before all my money run out from the mobile. That's worse! When we went to get something to eat before we leave the hotel, I mentioned to my husband it smell like a sewage near our room and when we checked there were some places near the footpath overflowing sewage mixed water outside from the drainages..Spoken to the Group CEO, Mr M I M Nizar and he was trying to convince us that this hotel is in a jungle and NOT in the city of Polonnaruwa!!! According to the Group CEO, as a customer, we should expect animal droppings on the bed as well as dead animals on the floor and the bathroom area including no lights and be able to clean it ourself without making any fuss!!! I mentioned that I am a patient with heart, diabetic and several other illnesses therefore any animal bit could be very dangerous for me. He laughed say that's nothing to worry about! This is NOT A FIVE STAR HOTEL and MAY BE EVEN HELL IS BETTER THAN THIS...

Having just spent 5 nights at this hotel we can definitely recommend it. It was ideally placed for our self organised tour of Sri Lanka and, from here, we visited the iconic sites of Sigiriya, Polonnaruwa, Dambulla and the fabulous Hurulu national park where we saw many elephants. Our lakeside cottage at the hotel was very quaint and we loved sitting on the decking watching the monkeys and chipmunks running around. Staff at the hotel are very welcoming and the pool area is lovely. The hotel does get frequented by coach parties and we enjoyed the breakfast and evening buffets alongside quieter a la carte dinners on the outside terrace on the nights when there were fewer guests

A magical place with wonderful staff

Beautiful hotel. Nice people. Terrible service. Terrible restaurant. The does not want

Unique setting, chalets very private. Good buffet breakfast and dinner. Lovely swimming pool. Rooms a little dark for reading in the evening.

Very nice place to stay. Food is good too. Wonder full view.

Top quality hotel, beautiful gardens and pool. Great bar terrace and excellent choice and standard of food.

Very nice hotel over looking a lake with great sunset views from the well designed hotel grounds. The accommodation was of a good standard as were the facilities. The condition of the hotel was generally good.

This place is amazing if you like peace and quiet. Service is excellent and close enough by tuk tuk to everything. Would definitely recommend this hotel and would love to come back again

Beautiful location. Staff is friendly. But value for money s not good. Could have got the same facilities for cheaper price

Staff were friendly and went out of their way to ensure we were comfortable. The location itself was serene with a wonderful view of the lake from the observation deck. Food was amazing with a wide choice of both local and international cuisine.

A little over-priced - gym was locked (and surrounded by cardboard boxes) [so went for a run down the road, which was actually much better); dinner was good, breakfast was average (lots of cooked to order items - good; but no real juice and poor selection of bread and fruit). Currently they are building several new apartments, but the building work was not intrusive. There was a wedding on the Saturday - loud music made the pool unusable - but could not be heard from the room. And if I am being really picky - we had 2 high quality towels each on the first night, which we would have been happy to keep for another day, but they got changed when the room was cleaned and replaced with one each of a smaller less fluffy one... only a small thing - but irritating nonetheless.

The hotel is set amongst trees and lawns over looking the lake at Giratale. We had a lovely big room next to the pool. Many of the rooms are high up on the hill. There was a tree growing in the semi open air bathroom. Staff were very helpful and friendly. Roy the manager was more than helpful in organising tours to ancient cities and the elephant safari. We would definitely recommend and stay again.

Great, we were treated with respect care and friendly. Rooms were very comfortable and spacy Good food

Very disappointed with our stay at Deer Park. Whilst the setting itself is nice, each building is very close to the next, taking away any feeling of space. The real let-down though was the food situation. Breakfast was the worst we experienced in Sri Lanka in terms of quality and taste. Dinner was a buffet which looked like it had been left out for weeks containing un-appetising food. We order al-la-carte in the end, and half of that appeared to have been assembled for us from the buffet. It would have been OK if there were alternate options anywhere in the vicinity, but you're stuck with just the hotel options food wise. Also, the driver arranged by the hotel wasn't great - a very tired old car and he tried to take us to every shop under the sun on our last day with him...