Overall Ratings & Reviews Chicago Marriott Suites Deerfield

Staff was so helpful and professional

Bathroom was not up to the mark

There was a hole in the room carpet.

The room was spacious and clean easy check in and out process. Highly recommended.

Enjoyed our stay. Vacation travel visiting family between Chicago and Milwaukee and this was the perfect location. Staff was friendly and very welcoming. Will definitely stay again.

I never stayed and when trying to cancel was told it’s to late and couldn’t get refund

The room was beautiful and clean.

It was fine.

Worst “Attempted” & DENIED Check in experience. I contacted the hotel the morning of my reservation to let them know I’d be arriving very late/early morning of the next day, due to a 13 hour drive. I was told by the staff who took my call that would not be a problem, that I could check in at any time during my reservation time. When I arrived at 3:30am, I was treated with the most disrespect & rude welcome I have ever experienced at any hotel/motel. The condescending attitude as if to say, “How dare you show up at this hour!”, the employee working the check in counter advised me the only way she’d check me in is if I paid for an ADDITIONAL night’s stay & even at that I’d have to wait at least 30 minutes because she was in the middle of closing out the previous days transactions. It was the absolute worst customer service I have ever encountered. I would never stay or recommend this Marriott property, based 100% on how I was treated & spoken to. I believe when working in the Hospitality industry, more care & compassion should be shown to customers.

verquese and reginald were outstanding! They were friendly, accommodating and easy to work with! The hospitality of the staff as a whole is unmatched! Ill definitely be back(:

Comfortable stay. The furniture could be upgraded.

Excellent suite hotel.

Wonderful, as always.

It was grear

On site restaurant, spacious rooms

Covers was not clean..but looked clean until raised up in day light!

Such a friendly group of people the lady checking people in was so patient and kind we will be back!!!

Everything was as advertised

The gentleman at the front desk was flawless in executing his job.

Would stay here again!!!!