Overall Ratings & Reviews Royal Thalassa Monastir

amazing

very nicely and convenient location staff friendly and very helpful clean nice rooms and bathrooms

The cleanness is poor

This was a very disappointing experience. It is true that tourism was affected badly by Covid-19, but the resort should keep the bare minimum of a 5-star hotel. At first, we were pleasantly surprised when we were told that we would stay in a suite. The latter was spacious, clean and had an excellent sea view. We also appreciated how friendly and welcoming the waiters were. There are two shortcomings that made our stay not so agreeable: 1. The passage to the beach was locked, so we could not go for walks. 2. The biggest disappointment was the menu at the restaurant. While I understand why the hotel opted out of serving a buffet, it does not make any sense to serve the same exact menu two nights in a row!! I could not believe it when we were presented with the same menu, which in itself featured a limited variety of choices (some of which were not even available). Better meals could be served in a 3-star hotel. To ease our frustration, our waiter took the initiative and offered us some delicious pastries, which were gifted to him by another customer. In all cases, our stay was overpriced.

The hotel situation was excellent just in front of a beautiful sea ,Staff were smileys and professional.overall I am satisfied of my stay and my family enjoyed

Lovely hotel.At very low price.I recommend it highly.Best hotel I have been in Tunisia!

Chambre magnifique conforme à la description. Gentillesse et professionnalisme

I booked two rooms, they give one suite with two rooms, very poor room service, air conditioning not working in a room

I stayed two nights. On day one the shower was blocked and flooded the bathroom. On day two there was no water so couldn't take a shower!

Small rooms , very poor customer service. not recommended as the staff not helpful

Friendly staffs and we got upgraded.

All I can say is that this hotel has a great view and location but the quality of the service, rooms, and the management is so poor that makes a 2 stars rating more than this place deserves. The breakfast food was good though and that was the only positive thing about this place along with the beach front view.

I feel cheated and certainly misled by choosing this place presented as 5 stars yet the service and the quality of the place is more like a Motel 6 with bad service. Actually, I take it back a Motel 6 in the US is even much better than this place. I will never go back there.

Extremely disappointed for what we ended up with is a horrible quality and I must say this is the worst 5 stars I have been to. This place does not even deserves a 2 stars rating. So who is doing this rating? they should stay there at least once and experience the place as we did. I am sure they will find that giving this hotel 2 stars is generous.

A complete disappointment and for a hotel that claims 5 stars, this place is not even worth 3 stars at best. The quality is so poor as a result of poor maintenance that makes what could have been a beautiful place and good experience, a horrible one instead. Would not recommend this hotel to any one and it is more like stay at your own risk…I can see why so many are also disappointed and warned us from staying there.

This hotel was a complete disappointment for all of us and even changing rooms did not work because the same issues were persistent. Extreme poor quality and to call this hotel a 5 stars hotel is such a joke but certainly a rip off. The location was good and some of the staff was nice but the overall quality is so mediocre at best and it would seem that mediocrity is not just accepted but expected as a normal state of affairs. It is a shame since the place has so many potential but now this hotel is crossed off list and added to the ones to avoid.

This hotel was just as horrible as the Movenpick was. It was obvious the maintenance of this place is so poor. Our shower was not draining and we Paid for a suite with a sea view but the curtains did not work and after several going back and forth, they moved us to another suite and it has the same problem with the curtains. Needless to say you pay for a view that you do not get and the quality of this place is not worth 3 stars but they are selling it as five stars. Quite a sham and we were all so disappointed. We will never go back there again and highly would not recommend this place to any one.

At this hotel it seems nothing works anymore and the maintenance must be so poor that even trying to get things fixed was not possible. Although, they lie to us and tell us things are fixed when they are not. We were moved to another room and run into the same problem of overflowing water in the bathroom and curtains that do not work hence keeping us from enjoying the sea view that we paid so much extra to have. Overall, an extreme low quality and this hotel should be listed as 3 stars as best and not five. We feel cheated and we will never go back there.

not good service bad

Overall, a beautiful experience, I will visit again