It took me a while to find a hotel with all the things you need while staying in Amalfi. This hotel’s view is a million dollar view! They have a shuttle to take to the city center/private beach all day long and to pick you up from the city center/pool. Make sure to schedule ahead as they can get booked. The pool is gorgeous and the staff is extra friendly, professional and accommodating. They are helpful and very courteous. Highly recommend. Amalfi stays can require lots of steps and very inconvenient for your luggage. This hotel solves it all!

This is not the first time we have stayed there. This will be the second time. We're also going to be going back again in the near future. We've stayed in many places on the Amalfi coast and this one Works the best for us. You just can't beat the view!! It's situated perfectly! This hotel is located on the top of the mountain in Amafi. The hotel has shuttle busses from the bottom to the top that run approximately every half hour to 45 minutes. They also stop their own private beach included and they also have snacks and a bar on the water. The staff is accommodating and courteous at all times. The facility is clean and well taken care of. Their is a Custom Bio design lagoon style pool. Perfect For lounging around all day until you want to their own private beach beach. The beach and shuttles are included so you don't have to worry about paying for chairs on the beach club. They also have an amazing cave at the pool with a bar and lounge area to keep you cool on the hottest days. Almost forgot the breakfast was included in the stay witch was also great. Hands down probably the best hotel for the dollar on Amafi Coast. I'm sure you're gonna enjoy your stay. Frank and Donna

It was an amazing place the view is amazing the staff were great.. the staff driving the struggle were great it would definitely go back .

The hotel is as described. Perched on a hillside with a stunning view of Amalfi coastline. The staff were very helpful and attentive. Well maintained property. FYI: ask for the free hotel shuttle from the ferry station when booking, be ready to pay €70-90 to get up the hill to the hotel.

We loved our stay here! The shuttle was the most helpful part that brought you to either the beach or the city center, very easy to use. The staff was very helpful and accommodating! The view at breakfast was unreal and cave bar was such a cool place to have a drink in. I would def stay here again!

My husband and I stayed four nights here in a standard room. Some of the pros were the view, free breakfast, and the pool. However, the bed was very uncomfortable which made it very hard to sleep, the walls in the hotel room are so thin you can hear every conversation your neighbors are having, we heard someone phone alarm go off every day at 7am, the free shuttle was nice if you booked early otherwise the time slots fill up fast and the time slots are very limited, one time slot we pre booked for when we went outside to get on the shuttle they allowed guests who didn’t have a reservation on, leaving my husband and I to squeeze into one seat which felt very unsafe especially how dangerous the roads are and when we asked the staff about it there got annoyed and said you are just going to have to squeeze in this time. The restaurant and food at the hotel was very expensive, 14 euro for a canned beer from the fridge inside the hotel room and if you order room service they charge you 20 euro fee. If I went back to Amalfi I would stay some place else, this wasn’t worth the money.

Beautiful room with incredible views throughout the hotel. Shuttle was easy to navigate and the beach was wonderful to have access to. Highly recommend

The staff was discriminating and ask my fiancée our room number during breakfast as if we didn’t belong, breakfast staff named Camila. Also the room TV does not have any channels for movies in English, so we didn’t watch any tv at all. That made our stay awful as well

Staff was extremely helpful and understanding. Views were immaculate, room and bathroom were clean and nice. Only suggestion - read into the shuttle and book it for when you arrive to Amalfi, and reserve it and plan your ferry leaving ~60 minutes after you take the shuttle down (do this before you arrive). It's about a 40 minute walk down to sea-level and a grueling walk up if you're stupid like me and don't book the shuttle before you arrive, can't figure out a bus and were tight on time for my next attraction. Once you're at the hotel you'll feel settled because the staff has bus tickets, helpful advice on timelines and were just overall really helpful and kind.

While it’s not in walking distance of Amalfi central, they provide a shuttle, and it was worth it for the amazing views and to have some peace and quiet in the evenings.

Communication with the hotel was excellent. Always responded promptly. On arrival we were adviced to get the ferry from the Salerno station as an alternative to their private transfers. It was really easy to book and travel on the ferry, just ensure you have atleast 20 minutes between arriving to Salerno and the ferry departure timing. Staff at the hotel are very helpful. I want to especially give a shout out to Rebecca at reception, and Nicholas in the restaurant and also the shuttle drivers. We really loved the hotel but only had 2 nights there so did not use the swimming pool. It did look lovely but we never had time to swim. The breakfast had a good spread.

Best view in Amalfi! Staff were all very friendly, included breakfast had lots of delicious options. Shuttle bus goes into town every 30 minutes, call in advance to coordinate a pickup and save yourself 70 euro on a taxi upon arrival. Restaurant had good food and good service, room service a bit overpriced, +20 euro on top of cost. Limited minibar in the hotel room but sufficient.

No mention that the hotel beach was unavailable until 6/1

We booked the Grand Hotel Excelsior to celebrate our 10th wedding anniversary — our first trip without our three young children. Unfortunately, due to back-to-back medical emergencies (a serious spinal injury requiring treatment for me and a car accident leaving my wife with a broken toe), we needed to discuss our options with the hotel. Over a three-week period, I called multiple times and sent over 10 messages through email and Hotels.com. The hotel never responded to a single one. When I managed to get someone on the phone, I was told they could not speak with me and to send an email — emails they never answered. Hotels.com also attempted to contact them on our behalf for 14 consecutive days with no response. I was not demanding a refund. I was simply asking to have a conversation — to discuss a possible date change, to understand accessibility and accommodation options given our injuries, and to explore any flexibility. They refused to engage at all. I understand that non-refundable policies exist. What I do not understand is a hotel that will not communicate with its paying guests under any circumstances. No acknowledgment. No response. No effort whatsoever. We lost over $1,000 on a reservation at a hotel that could not be bothered to return a single message in three weeks. For a property that markets itself as a luxury experience, the complete lack of customer service was shocking. Hotels.com also said that their hotels are allowed to fully ignore customers. Tread light

Great staff, wonderful hotel, only downside was it’s seemed like the pool was leaking so they were constantly refilling it making the pool water very cold.

Overall staff was good and breakfast was good. We were really disappointed because they advertise a pool side “cave bar” on their listing and we weren’t informed that it would be closed for the season. This was a huge reason we booked this hotel and I wish we would’ve been made aware that this would t be available. The rooms didn’t include basic amenities such as hair conditioner and body lotion - which i thought was odd because many people rely on these types of products to be at their hotel when traveling. The shuttle to and from amalfi central are very convenient, but fill up so fast you have to know your plans 24 hours in advance within a 30 minute time window and book them all at least the day before to guarantee a spot during popular hours (morning, lunch, and dinner). The hotel restaurant was also very meh for the price - you’re basically paying for the convenience of eating in your hotel with a nice view. The menu is limited and the food was not very good. Overall - the views of Amalfi are absolutely incredible and if the things mentioned above aren’t important, this hotel is great! Just not the best experience for us personally.

We absolutely loved our stay here! We were a little nervous after seeing a few recent reviews but do not listen to them. Our stay was incredible. The views are unbelievable no matter what room you’re in. The shuttle service was extremely easy to use and so helpful. Everything was very clean. Loved all the staff, we’ll absolutely be back!

The Grand Hotel Excelsior Amalfi is situated higher up in Amalfi with stunning views. The hotel staff are very helpful and the free hotel shuttle to and from Amalfi city centre is a plus. The hotel room charge includes breakfast that is quite good. The pool is nice and clean. We were guests mid-May so did not get to go to their private beach. I highly recommend this hotel!

The staff, food, and view were all great. The shuttle bus to the Amalfi city center is a huge bonus. Go explore and then come back to this beautiful view to stay.

Amazing view and helpful staffs