Friendly staff, restaurants nearby & comfortable bed/room

Clean room, well organized, friendly staff. Room on a smaller size (by American standards) but all great, I would stay there again, walking distance from Atocha train station and from Prado, center town, and the nice park.

Will book again.

We really enjoyed our 2 night stay while in Madrid. The hotel staff were so helpful in storage our luggage before check in. The room was clean, and big enough for my son and I. Breakfast was delicious with lots of choice. Hotel is about a 15 minute walk from Atocha station, and about 5 minutes walk to the Menéndez Pelayo metro station. All in all, if we are in Madrid again, I would absolutely stay here again.

Great breakfast, would highly recommend for its variety of options. If you're American and expect crispy bacon, you may be a little disappointed, but it's still delicious. I did sample most of everything over 2 days. Love the thick hot chocolate. Very close to many great sightseeing places and close to Atocha station. Amenities wise: be patient as the elevator is very slow, and in room hair dryer overheats and shuts off way too fast (45seconds).

The hotel is walkable from Atocha Station and Metro stops, but furthe away from the centre of Madrid. The rooms are ok but basic and with little soundproofing. The front desk staff appeared to be overworked and rushed. The hotel seems to focus mainlly on catering for tour groups.

I chose this hotel based on price and the “4 stars” description. While the location is great, and the lobby was well taken care of, very nice. The hotel room was absolutely terrible. The bed was basically a U shape (sunk in the middle) the shower glass I’m sure it has mold, and the walls of the room seemed to have some sort of leak or humidity problem since the wallpaper was coming off. If I would’ve known these things, i would’ve spent a bit more (maybe $30 more?) to stay in an actual 4 stars hotel. (Plenty in the area). I didn’t ask for a room change since I was there only for a night. As per the staff, they did their job.

The staff had such a pleasant manner. When you are a sole traveler you often feel the emphasis is on tourist groups or conference groups. And safety, the foyer was well supervised.

Wd of liked staff to explain WiFi, converter ect

It's a great hotel with walking distance to the train station,parks and the main attractions. The staff are very friendly and even went beyond duty and checked me in an hour earlier which was a blessing after a long flight.

Walking distance to train station,nice and quiet ,staff speak English

The bed moved, pillows don't stay. Room extremely tight, the view faces the neighbors.

Very nice, excellent value. Comfy beds and easy walking to Atocha train station and plenty of restaurants.

Great property. I loved the location as it was very convenient for my needs. The only thing wrong was the mattress. I was very hard!

Shower without pressure. Bad WiFi. Bad cellular reception.

The hotel is beautiful and conveniently located near Atocha Train station, el Parque Retiro, El Prado and only a few metro stops from Sol and other tourist attactions. The breakfast is a large buffet and at a reasonable price. The staff is very friendly and accommodating.

My only concern was the limited A/C temperature restrictions. You can’t lower the temperature to your desired.

This was my second time in this hotel, so can only repeat my first review really - very helpful staff, excellent location (very close to Atocha rail station and several key underground stations). As I was out very early I did not book breakfast so cannot comment on that aspect. One footnote, though, and this is not a reflection on the hotel itself but worth knowing: this time round the room was on 5th floor and guests on both sides of my room had been making "conversation" loudly until almost 1AM - so make sure you pack ear plugs, but even with those I found it impossible to sleep until the "discussions" at insane volume died down (and in totally ignorant fashion - they were either hearing-impaired or just completely ignorant of being in a hotel...). It seems that even in 4-star hotel one can easily find people who behave as if they never stayed in a hotel.

10min walk to Atocha station.

Very helpful staff and surprisingly quiet, too (admittedly, 8th floor room so that maybe helped, too). It has superb location close to Atocha and other metro stations, too.