Friendly helpful staff.

W

The property was inconveniently located. The all inclusive meal plan was the same every day. No variation to speak of. Transportation is tricky since it’s a distance from town. The showers leak.

The property is very outdated. The towels are over laundered and the rooms are run down. The rooms are small and severely over priced for what it accommodates. The beach has no attendants and you must wake up early to reserve a lounge chair. We waited for 30 minutes to get clean towels. I have traveled all over Europe and never stayed in such a hotel. I would never recommend this hotel.

Room - beachfront - absolutely worth paying extra for this, beach is lovely and kept clean. Water clean, warm and can walk in approx 100ft into the sea and still touch sea floor. Perfect environment for families with young children. All staff were impeccably polite , attentive and aimed to please, from hotel reception, bar staff, housekeeping, restaurant staff Food in restaurant was excellent- superb range of foods on buffet, delicious desserts, always topping up fresh watermelon, honey due melon, pineapple, oranges, apples, peaches, bananas in abundance Food was very tasty , great selection of breads, cheeses. Entertainment was available on some of the nights , violin player, singer, saxophone player all were great Lovely range of shops within walking distance , and bus and taxi straight into Chania old town. Had a very relaxing time and will go back again!

Front desk did not give any information related to the all inclusive perks. We could not reserve a la carte dining because we did not know we had to reserve 24 hours ahead. We received the info the next day in English. They would not give us a late check out, even by an hour and did not offer a place to shower in the interim. Our room was a good distance from all activities by the beach. People would reserve beach chairs early and not use them. No one was enforcing the rules. No water sports or hotel activities at this location. Housekeeping was good The rooms were clean and large. Nice and clean pools. The beaches are very nice there.

Sunny was shining. Place was nice

Awesome place all the staff are amazing really helpful. Everything sorted on sofe. Pcr teats, excursions. Great location too.

The room and the bathroom are too small but overall the place is clean

All spaces are very nice designed and well maintained - from loby to pools areas Love a lot the restaurant and bar terrace with an amaizing sea view Very calm and relaxing place

Value for money excellent service we can’t ask more then what they provided to us brilliantly service thanks

This hotel is made by the staff, they are awesome and all deserve a pay rise. We had some hick ups with the room and the misunderstanding about what’s included in the Ultra All Inclusive upgrade. But everything was sorted promptly by the amazing staff even the general manger knew who we was and come to check we’re happy. Iftihis in a la cart restaurant was amazing and really good with our 2 year old girl. Staveros was amazing and makes the best cocktails(attention to detail) Anna at Guest relations was very friendly and kind and Christina at check in was super helpful and kind. It has to be said that the Ultra Inclusive is still only partially inclusive but it’s WELL WORTH the money!!!!! The only unpleasant we had was with the other guests! But the hotel can’t help that their in the business of filling rooms and large groups of people from the old eastern block do just that!!! It must be a cultural thing but we found them very very rude and unfriendly, a pair of old couples nearly push my daughter down the stairs cause they was in a hurry and didn’t even say sorry. They never say hello or smile and my little girl desperately tried to play with the other kids but they wasn’t interested instead they pushed her over. Maybe we went wrong time of year for guest from UK(early June). I just want to confirm we had an amazing holiday and would go again and I’m only mentioning it so guest can make an informed decision. We will miss Santa Marina, until next 😀

Bed and facilities were good, but room and bathroom were tiny and we asked to move to accommodate my pregnant wife but they did not allow this. The customer service was not great. The food at breakfast was also not great. Location was good and the beach and the pool were great.

The hotel was nice and the staff were friendly although not always that attentive. Rooms are quite small and there not enough sunloungers for the guests.

Beach setting and courtyard dining under the stars and trees were the highlight. But room was very small, shower room tiny. air conditioning poor (did not cool very much), buffet was good selection but was not kept very hot so luke warm food was the norm and what ever time you ate. All inclusive was fair. Staff were mostly pleasant, friendly and efficient. Mani at the hotel bar was brilliant at remembering your drink choices. When complained about AC at main desk was told by one gentleman 'that this is Greece'. We were not impressed - We paid for AC...

Enjoyed our room & the staff services very much!Only improvement would be for a larger bathroom.

Fantastic resort with great pools and beach. I will go back again.

I truly believe we were very unlucky with the room location! It was given to a us a room on the ground floor next to where the reception was. Which it was very noisy during all day long and late at night as well. Besides that I do have to say that is a excellent hotel for families and of you have kids but not the other way around. If you’re looking for some piece a quote it’s not the place to be. Overall really good food and really nice views together with an excellent beach.

The biggest advantage of this hotel is that it boasts direct access to one of the best beaches of Chania with all the amenities. Rooms are a little tired, bathrooms are small and breakfast is average but I would still rate the hotel as excellent on the basis of its strategic location (vantage location, fairly close to Chania Old Town and other famous beaches and villages) plus its excellent beach access. Friendly receptionists (thank you Fylio). Will be certainly returning.

The restaurant area is right on the edge of the beach with beautiful views. Having breakfast here every morning was very relaxing. We stayed bed and breakfast and the food was good with a wide choice. The beach is beautiful and my review would be 5 star if based only this. We found the room small and needed some work. Bath was chipped and brown marks. The bed was so hard that my husband was in agony one morning and had to hunt down pain killers. One night there was a rat round the pool. But rats are everywhere so no big deal. The staff were lovely and really helpful. We had a lovely week here despite the few problems mainly with the room.