Ignored and Disappointed: Poor Communication by Hotel Management When we extended our stay, the hotel staff failed to inform us about a special 50% May discount. Although the manager later compensated us nicely, our experience with the hotel’s loyalty program has been extremely disappointing. Since our stay, we've made multiple attempts to register for the hotel’s loyalty membership. Despite discussing this directly with reception upon checkout (we were promised a follow-up that never came) and sending three subsequent emails, we've received no response whatsoever. It feels as though the hotel is deliberately avoiding our registration to prevent us from receiving the 10% discount on our next visit, especially concerning given their initial oversight regarding the 50% discount. We remain puzzled by this complete lack of communication from hotel management.

This is a beautiful property. Immaculately kept with beautiful pools and shaded areas. The staff are delightful especially at the restaurant. The check in process is a bit lengthy and officious but fine. Some of the rooms are near the cleaners store and we awoken at 8am with the cleaner banging around. The rooms are well appointed but the pillows are hard. Around the pool there is a smell of the kebab grill which rather detracts from its idyllic nature. They need better ventilation for the kitchen.

Third stay at this brilliant hotel. However, it's definitely getting more crowded, not overly so but more than in recent years. Understandably the cost of food and drink has gone up from 2023. But would still highly recommend the hotel and surrounding area.

Used as a base whilst working locally

Lovely gardens and big variety of buffet food. Great location to beach. Lovely scenery.

Our room had a wonderful private pool and it had an amazing view. The food is okay but hardly anything is labelled so as a vegetarian it was difficult figuring out what to choose. Overall the staff were great but had one issue with a receptionist who was unable to understand a request to buy bottled water so I had to pull up google translate for him to understand. They say 24 hour reception but this was only at about 11PM so it was surprising that the receptionist at this time couldn't speak any English. Also felt a bit disgruntled that they charge for tennis although there being no mention of that before booking. The location is good although if you're a keen beach goer you need water shoes to get in the sea and the visibility is very poor compared to other local beaches.

The grounds of the hotel are absolutely beautiful and breath taking, and the gardens beautifully maintained. We had the sea view room which didn’t disappoint - a beautiful view over Agia Galini! We also liked that the hotel was a bit removed from the busy tourist beach, but still easy walk to everything. Room was clean, new, nicely decorated and the bed was super comfortable. All throughout our stay we received impeccable and friendly service. Breakfast had a nice variety. Only thing I would have hoped is more service during the day in the pool area - the servers did maybe one or two rounds during the day to bring menus or ask for drink orders. You can walk to the bar to order but I think they’d get much more orders by being more active. We didn’t buy the dinners - there are plenty of nice places around to go to instead of the hotel buffet. Especially the taverna in the neighboring camp site, Taverna Kipos was excellent in both atmosphere and quality of food.

Excellent hotel....near to beach...great breakfast buffet & over-all great Cretan service & hospitality...

Exceptional stay at a fantastic Hotel. The staff are wonderful and very helpful, especially a huge thanks to Eleni for making our trip perfect. The suite and attached pool were exactly what we wanted and other than to eat we didn't want to leave the room, it is simply the best!

Excellent stay. Fantastic service

This is a lovely hotel close to the beach - 2 minutes walk. The staff are very helpful and friendly. The facilities are excellent. 3 very clean swimming pools, one shallow one for small children. There are plenty of sunbeds with shade if needed. The restaurant is excellent with a good choice at the buffet with different main courses evey day. The food is fresh and some of the dishes are cooked to order. This is our second stay in this lovely hotel and I would have no hesitation in returning.

Outstanding in so many ways. Staff, services, facilities, food, location...one I will definitely return to.

hotel a 20 minute stroll to Agia Galini with an easy path. We needed our phone torch when returning in the dark. Hotel very clean and our room had everything we required, was modern and spacious (junior suite). Staff were very helpful. The grounds were spacious and there was plenty of room.

Nice hotel with decent food. Great view. Lots of German. Sea was not as clean as in other place in Greece. Lots of seadoo could explain the unclear water.

Ich war alleine für drei Tage hier. Alles war perfekt. Sehr freundliches Personal. Ich habe noch nie eine Hotelanlage gesehen, die sich so harmonisch in die Landschaft eingefügt hat wie diese. Eine wunderschöne Gartenlandschaft. Das Hotel ist sehr zu empfehlen und wenn ich wieder in der Gegend bin, würde ich hier wieder übernachten.

Got a great clean room with sunset view. The breakfast and the dinner was great. Especially due to the local food provided. We will come back again :)

Ein wirklich toller Aufenthalt.

Super schönes, sauberes Hotel. Das Personal ist sehr freundlich und zuvorkommend. Die Ausstattung sehr gut und gepflegt. In der Umgebung sind nur ein paar kleine Bars und der Strand, der sich ganz in der Nähe befindet, ist nicht sonderlich schön, aber mit einem Mietwagen gar kein Problem.

Die Anlage ist sehr schön, leider hat das Zimmer überhaupt nicht unseren Erwartungen und unserer Buchung entsprochen. Wir haben dies auch sofort gemeldet. Leider war der Beschrieb und die Bilder auf Hotel.com und der Hotelwebsite überhaupt nicht passend und zutreffend, daher stimmte die Preis/Leistung überhaupt nicht! … würde nie ein eher altes Zimmer für 200.-/Nacht buchen. Es war auch sehr ringhörig, man hörte einfach alles und somit trübte dies unseren Aufenthalt sehr.

Das Abendessen und Frühstück waren sehr abwechslungsreich und lecker. Das gesamte Personal war sehr freundlich - viele sprechen deutsch. Der Garten ist schön grün und gepflegt. Wir waren rundum zufrieden.