The staff we dealt with were very polite. The property was great for walking through downtown Banff. Parking was easily accessible. Rooms were clean, and we were pleasantly surprised to have a balcony looking out over the mountains. Did not use hot tub, but looked in and if we had stayed longer would have happily used it. Had breakfast at the on site restaurant and it was great (an actual restaurant $) very good value and would happily stay again

Large room which is well equipped, nice staff, free parking and a great location for an easy walk into Banff town. All in all a great hotel, which I would definitely return to.

Access to Sunshine Village good. Check-in staff was obviously having a bad day, and was not very friendly.

The room was fine for what we needed. As long as it is clean, we don't mind if it's older and lacks the five star luxuries. Our biggest complaint was that the room was so hot and we could not control the temperature. Otherwise, the bed was comfortable (except for the pillows) and the place was clean. Great stay in Banff.

Clean and simple. Staff is friendly, good parking

Showed up at 3:45, only one room was ready and I’d say it was the worst room in the hotel. Room 120. Top of the main staircase from the parkade, the door slams constantly!

Rooms were clean, staff were friendly, beds are comfy. The drawer on our dresser did not stay closed, it would slide open.

Yes rooms were good but water taps were not good

The two bedroom suite was great!

This was an awful experience lots of noisy people late at night had to keep calling front desk to send security to deal with it all the doors squeak and slam shut vending machines didn’t work there was no way to get even bottled water housekeeping was rather noisy too so if your looking to relax and get sleep this is not the place

Tidy rooms, great location - would stay again

Neat and clean room.

Good area. Little loud at night, back doors seem to be broken and anyone can get in.

We stayed recently at the Red Carpet Inn and certainly will be staying somewhere else next time. The room has a little mini fridge and microwave. There is a coffee machine as well but the coffee and the cheap coffee whitener seriously need an upgrade. As for the room it was a combination of old and smoke. It was so stuffy in there and just stank of smoke. Carpet was old and dirty. There are a lot of other hotels that are doing upgrading of their rooms, perhaps it's time this hotel did as well.

All

We stayed at Red Carpet Inn in Banff and had a really great experience. The suite room was clean and spacious, the stay was comfortable, and the rate we got was such a good deal. Definitely exceeded our expectations!

Staff were friendly and helpful, but we had to change rooms as people were smoking outside our window. Also room was extremely hot with no way to turn down the heat. We had to run the air conditioner in winter.

Room was clean and comfortable and the staff was incredibly courteous

clean and comfy to stay in.

When we arrived at the hotel after a long travel day, we noticed hair that did not belong to either of us on the pillows and in the sheets.. they were kind enough to change the sheets. Toilet ran all night and hotel room was super warm. We were on the first floor closest to the road, road was super loud with traffic all night. Air conditioning kept shutting off.