Overall Ratings & Reviews Staybridge Suites PHILADELPHIA-MT. LAUREL by IHG, an IHG Hotel

I like staff they where so nice The place needs an get up grade on rooms, lamps, cell connections

Hotel is nice and clean. It is old (dishwasher was coming out of the wall) but fairly well maintained. Rooms are clean and very spacious. Service could have been better. Enjoyed my brief stay.

Nice place hallways were very smelly pool kinda small but manageable staff was friendly

Pool and breakfast were great. Other guests made the experience a little noisy and didn't seem to respect the property as much. We also had an issue with a bed being wet, and after changing the sheets it was still wet.

Room was very nice Location great for travelers. Breakfast good. Hotel in good condition except outside stairwells which badly need new rugs

Our room was not very clean. The staff, although friendly, hallowed homeless people to sleep in a corner of the lobby. When guest tried to talk to staff about it they gaslit them saying that did not happen.

Overall stay was good. However bathroom toilets need to be replace with higher to accommodate a better experience. Nice furniture but not supportive , to low and very soft cushions, but satisfactory.

Quite

Clean

Nice and clean. Well located. Of course because we book throught hôtels.com we have the room the nearest to the road but it was ok at night since we are away from the highway

Overall spacious room, kitchenette amenities were great and cleanly, LOVE all the Dove bottles on walls to limit toiletries. Thermostat was difficult to use, temps drops after a few hours needing to “wake” system up to continue heat. Doors do not shut normally, needs “lifting” to latch… of directions were available ok if not perfect, would have been more helpful.

The hotel and property were clean however, the room needs an update as it appears to be old and dated.

Front desk staff very rude and unprofessional. Very aggressservice.

Very clean and quite staff very helpful and friendly as well

Nice suite that accommodated out party of 6. The lounge area was very nice , which we used to play board games. Breakfast was not good.

Need update on the rundown sofa bed and carpet. Dusty. Torn shower curtain. Breakfast okay

Lisa the receptionist was very rude I had my 6 year old child with me and she showed no respect absolutely disguisting attitude

The stay would’ve been perfect but they had roofers re-shingling the roof during our entire stay. This wouldn’t really have been an issue but because I was traveling to attend night events, I needed to sleep during the day. This was virtually impossible the first 2 days due to construction above. Requesting a first floor room was not an option due to availability.

Our room was little bad chairs were rip up the front mat look burn up. smh 305

Probably best choice among a lot of other less well kept hotels in the area.