Overall Ratings & Reviews Hotel Caserío

The food was absolutely horrific paid extra for half board end up not eating the food looked and tasted really bad

Lovely stay, staff were fabulous, great pool area.

Need to offer free access to the room safe.

Everything perfect thank you so much.

Liked the buffet, the room, view from the room

The Casario was one of the best I have stayed at in a long while. The staff was exceptional . Food excellent, value very good, nightly entertainment great. Sauna great. Oh, did I happen to say that the staff all were AMAZING!!! Thanks Casario see you again soon

Went to this hotel mid March booked half board and couldn't have been more pleased with the food selection. The hotel was very clean and well located for everything. Amazing views from the roof top sunbathing area.

Very clean and good equipped property, really all you need for holidays.

Service in restaurant & bar excellent - very attentive - Alexis in particular was great. Swimming pool area and equipment was in excellent condition - very comfortable & relaxing. Good variety of food, especially at dinner but breakfast could be better. Things that could improve are around the information given at the time of check-in. Nothing advised about different dinner timings (they have have sittings but we were not informed until Day 4), opening times of facilities, rooftop facilities, entertainment etc. All in all a very poor initial experience. With regards the cleanliness of the room, this could be better -more attention to detail required.

Rooms clean and tidy, pool was amazing, plenty of sun beds,close to bars and restaurants, staff great, breakfast had everything to choose from. Would highly recommend this hotel as it was to us. Fantastic 11 nights there. Thanks to all staff and management

Probably one of the best hotels I've stayed in - we hardly wanted to leave the place. The poolside area is so nicely laid out and spotless, the staff are fantastic, the beds big and comfortable, the food options were excellent and great quality (we also had a vegan with us) and the gym facilities were as good as you could ask for on holiday. The only thing I missed, tea and coffee in the room!

Excellent hotel with great staff

5 minutes walk to the beach, shop's across the road, bar's & clubs on main street & round the corner...!! The most welcoming & friendly staff you will ever meet. It was my second stay in a matter of months! I cam back for birthday & all i requested they for filled. This is the hotel is 100% on point & I plan to go back and stay with them again..!! By far the best hotel I've stayed in, in the 8+ years I've been coming to the area. Highly recommended....!!

I like everything about except that , there was no iron in the room

Very clean hotel with white minimalistic furniture. Plenty of wardrobe space and shelves but no drawers. Air conditioning good. Would benefit from tea and coffee making facilities. Also a magnifying mirror in the bathroom and a mirror in the living area. Food good but not excellent have had better but there was always something you could find to eat. Maid service was a bit disappointing. At least 4 occasions we had to source shampoo, body lotion, and toilet rolls. One day the floor in bathroom had not been washed and the litter bin had not been emptied. Lifts are a bit of a problem as they are small and seem to want to go down before they go up! Our safe played up on us one night and we had to wait in for a short while for someone to come and fix it. Roof top area for sunbathing really good.

Had a brilliant 5 d stay at the Caserio. We stayed all inclusive - this was our first time and we were highly impressed by it. The hotel has had a refurbishment throughout, and the facilities and rooms are brilliant. Ive added some pictures to show these changes. The food varied very day and there was an excellent mix, which changed daily. Alcohol was good including cocktails and San Miguel on tap. Very helpful and fast bar staff. Dinner in the evening includes table service for drinks. The pool is brilliant. Nice tunes playing background. The new poolside beds are very comfortable. 10mins taxi to the main bars. Costs less than 7 euro. WiFi free in reception areas. This hotel is high end and excellent service and finish.

this was an OK hotel, showing its age. There was an over subscription of over 50s, and mostly German which was a pity as we did not speak German, and there was only 1 other English party there. I would recommend this hotel to other parties, and am considering going back myself for a longer holiday.

On the whole, a nice hotel. Very clean, and a great location a stone's throw from the Playa del Ingles and local bus links, and with convenient stores and restaurants nearby. The rooftop terrace was a nice bonus, and the breakfast buffet good, though I would have preferred fresh juice, and the machine-dispensed coffee was a little disappointing. The bathroom was a decent size, but the shower curtain woefully inadequate, leading to a drenched bathroom floor. They need to install a proper shower screen in the bathrooms. The balcony was great, with a convenient clothes horse, and nice views. The big let down was the bed, which was not very comfortable and left me with a sore back each morning. I would say replacement of the mattresses with something firmer should be the top priority for this hotel. However, I would recommend the hotel to friends and family as it ticked the majority of boxes for me.

really nice hotel, lovely staff- nice clean room and great rooftop pool

Please understand up front that my requirements were probably not typical in so much that it was very important for me to have a reliable Internet service, as I needed to do work from time to time. The Expedia advertisment said that the hotel had free Wi-Fi so I thought it would be fine. Unfortunately the free Internet service was atrocious. I paid extra for an Internet service that I was told would work in my room but that proved to be even worse. Tasks online that should have taken minutes to complete literally took me hours. I complained several times to reception. Sadly even though the staff seemed to know about the problem, nothings was done about it. I ended up having to go to other places to use their Wi-Fi and was therefore barely able to make use of the facilities in the hotel. If Internet connectivity is important to you, I regret to say that I recommend you do not stay in this hotel.