We were put in a room which was extremely far from the elevator and very difficult to find. A very difficult situation por people with mobility issues.

The hotel is excellently located for public transport or taxis. Comfortable room with good bed. A huge hotel with a bit of walking in corridors. Good food. Plenty UK tv channels if that’s what you come abroad on holiday for. Rooms cleaned daily with plenty fresh towels.

Its good hotell.

Room spotless,cleaned daily Excellent staff always friendly and welcoming Excellent entertainment for the kids all day and night. 11/14 boys allready want to go bk

Good area close to beach

Really good

Found hotel best amazing. Great facilities. Fantastic food. Great staff.

Average

Was clean. Nice staff. A little dated but still overall great value

Enjoyed my stay, but it seems ludicrous that to get to my room with luggage i had to get the lift from reception (3rd floor) up to 4th floor then walk halfway around the hotel to another lift to go down to the 2nd floor ( where my room is)

Clean and spacious room, big beds, wide variety of food in the restaurant, friendly staff

This was our first time in Tenerife and our first stay at the Best Jacaranda Hotel, and it exceeded our expectations. From the moment we arrived, every member of the staff, from the reception desk to housekeeping, was kind, professional, and genuinely helpful. The front desk team answered all our questions with patience and warmth. Special thanks to Ana at reception for her cheerful attitude, excellent support, and great advice, which truly made a difference in our stay. We also greatly appreciated Caterina, who organized our excursions and recommended wonderful places to dine; her suggestions were spot on. Overall, we had a fantastic vacation and are already planning to return next year for a longer stay at this same hotel. Highly recommended!

Clean room and facilities, stayed here a few times, consistently good

Everything was clean and tidy, but dated and tired. The toilet and bath constantly gurgled

It’s an old hotel but clean. Need their second lift fixing to shorten waiting times in the lobby.

The air conditioning was of a good standard and kept the room cool. Anll staff were polite and ga ve a good customer experience.

Nice hotel in good location - only ten minute walk to the beach. Lots of shops and restaurants in the vicinity. The pool areas and activities for kids are excellent. Restaurant has good quality options at breakfast and dinner (I never tried lunch). My room was spacious and clean - if a little dated. Air con was decent, water pressure was good. Decent selection of TV channels in various languages. Staff all friendly and helpful.

Definitely not a 4 star hotel (3 at best!) Staff were all lovely and the hotel is very large but rooms and facilities are dated. Lots of broken tiles etc around the pools. Pool areas not cleaned very well at all. Sun beds and parasols broken. Plenty of food but average for all inclusive. Dirty lifts, broken buttons and a bit of a nightmare to navigate with young children in prams if you were on the top floor like us. Not somewhere we would return.

The restaurant had a vast choice of food with varying themes across the week. The pool bar also had a small selection of food that was ideal for children or a snack. The beds were comfortable and made/changed daily. The pool areas were clean with enough available sunbeds for all. The hotel could do with a coat of fresh paint and the fact we couldn't get late check out was annoying but we would still goe back.

Love the all inclusive option and the activities offered. Many diff pools to choose from. It ddnt feel crowded. Staff is amazing and service is fantastic.