Overall Ratings & Reviews Spark by Hilton Bluffton Hilton Head Island

Pool was open but had closed sign on entrance gate. They were out of pillows for sofabed. They ran out of milk, eggs, yogurt, juice. Breakfast was basically bagels. Bagel was good. Front desk had a rude staff on first night. The rest were friendly. Manager stayed gone alot didn’t know what was going on. They started cleaning room before checking out. Could be quality hotel needs leadership.

The hotel was clean and seemed fairly new or remodeled. It looked like they had a good sized staff keeping the rooms and common areas clean. However there were several things that knocked down my rating. Maybe they were little but they could be fixed. First off, I have a disabled parking placard. The disabled parking was not near the entrance. Parking near the entrance was reserved for their "elite status" members. Secondly, the king room I had was very large but it was also empty space. It would have been nice to have an additional chair or loveseat instead of making one person sit on the bed and the other sit on the old chair that was there like a remnant from the old days with all that space in the room. There was no microwave or coffee maker in the room. In fact I don't even remember a microwave in the breakfast area. And even though the website says there is coffee available in the lobby, the pots were empty both evenings I went down hoping to get a cup. The swimming pool was dirty and the water very cloudy. It was a big turnoff on a couple of 95 degree days. When I checked out there was an outside contractor pool crew starting to work on the pool. As for their advertising a free breakfast, it was great if you like bagels. There was no hot food. 2 bagel stations with toasters, the usual cold cereal, some hard boiled eggs, and a yogurt machine. All of the beautiful counter space wasted on bagels. Very disappointing.

Very nice .

Expensive for

Great place

It was great. Clean and comfortable. All issues were addressed and I was helped by amazing staff. Awesome stay

It was super clean and super comfortable

Very clean room and easy access

Great stay. Some construction going on but nothing too inconvenient. We enjoyed the location and it's proximity to dining and the beach.

Very nice rooms at a decent price

Convenient to restaurants and shopping

Breakfast consisted of deviled eggs and watered down Orange juice. They were working on the roof at 9:30 pm, there was no fan available for an overly hot room.

It met our needs!!

The property was excellent. The breakfast could had a few more option.

The room was spacious and comfortable. It had a shower rather than a tub/shower. Breakfast wasn't so good. Only bread or cereals were provided.

Only thing that I wish I had known beforehand was that they only clean rooms EVERY OTHER day.

We arrived late. Unfortunately we had to witness an upset customer ahead of us but the representative of the hotel handled the situation well. The customer was NOT right. The hotel was pretty cleaned. The grounds could be cleaner especially with the garbage cans inside and out. Couldn't find a garbage can to throw something out that was bigger than a soda can on the floors unless you were there outside or in the kitchen area. I was a bit frustrated that they knew I was a party of 6 so clearly I needed to use the pull out sofa and had to 1) call for the sheets for the sofa which didn't include pillows (2 fitted sheets and a thin quilt) but 2) that we had to go get them from the front desk. Same for towels. If you know the room is booked for 6, 6 towels should be provided. If it's booked for 2, give them 2. They provided breakfast from 6 to 10 which is a great timeframe. Keep in mind, it was a cold breakfast meaning no hot items. It was cereal, fruit, yogurt, hard boiled eggs, juice, bagels, muffins, and then coffee and hot tea. There is a Sam's Club, Walmart, IHOP, bagel shop and much more within minutes. There was a mini fridge in the room as well. They provide a free pack and play for infants and have highchairs for breakfast. Be careful when you go outside at night. We encountered owls, wolf spiders, racoons, and water bugs. Doesn't affect my rating for the hotel persay but if maybe the garbage cans outside were cleaned more frequently they wouldn't have unwanted guests.

Clean and convenient

The property was amazing. The front desk staff could have been a bit more welcoming. The breakfast needs to be improved. The selection was very basic and not fresh. I would definitely recommend the property to others.

Comfy