Property could do with some improvements, very weathered, nice view points, nice quiet front, short walk to bars and shops. Maid was lovely, receptionist not so much, no warm welcome, just here’s your room key take the lift, next please…. Restaurant .. wow, shocking… what I can say, no organisation, kids running up and down as staff move food round 30 prior to service closing, stayed 4 nights only went for breakfast twice, same each time, no glasses, no seats, no coffee cups, not a lot of fresh fruit options (chips for breakfast). Staff too busy closing down areas and cleaning table.

It was very clean, very close to the beach and had a lovely pool area. Restaurants and supermarket nearby. Reception staff friendly. Wifi did not work for me at all. I stayed half board as a solo traveller and I didn't find the staff at the buffet restaurant very friendly and felt a bit uncomfortable and in the way. Staff kept walking by to see if I was finished to clear my plate while I was eating and 2 nights they never took a drink order from me just took away the menu. It's a shame because that let down my overall experience and the irony is I only booked half board because I was alone as when I travel with people we usually go out to eat to try the local restaurants. Also the restaurant is massive so it's not like I was taking up space.

A lovely room with glorious sea view. Very friendly and helpful staff. Recommended!

The staff were really friendly and courteous.The rooms are very basic and dated.The bathroom has a shoeer over the bath which is a big climb in and the water gets on the floor.The bathroom does smell.The beds are comfortable but only one small pillow.The furniture is all chipped and the sliderobe was cracked on the glass.zThe cabinet holding the fridge was hanging apart Only one socket in the room and no sockets near the bed.Aside from this the place was kept very clean but definitely needs a big refurbishment.The food was poor and didnt avail of it after1 day even though we had paid for breakfast as it wasnt great. The swimming pool areas were lovely.The gym was basic but closed early at 18.00.

Whole building was very run down, and could do with a freshen up, stains sheets, rooms where cleaned daily even if we were greeted with a cockroach when we arrived back to our room. Food wasn’t great especially the burger place! Spa was lovely. Cups were dirty and have to rent them for €1 Felt as if we were an inconvenience for the staff at restaurant/buffet, we ate elsewhere which was a shame as we paid for all inclusive

Staff amazing. Food decent. Hotel was great for what we needed. Lobby area nice and pool bar brilliant. Location right on beach / promenade loved it.

It was the first time we stayed here i thought the hotel was a little run down time for a refit no kettle in the room and the first time i ever paid a deposit on a plastic pool glass thought that was a bit of a joke the area outside the hotel really good centre plenty of good bars and food probley wouldnt stay at the hotel again would recomend for young familys not couples

Booked as 4 star. Food / Restaurant are just a joke. Think they’ve pinched a couple of stars from somewhere. Not going back and won’t be booking through Expedia again

We had a nice basic room with Mountain View.The food was very good for us,they served a wide range of food items.The pool area was very nice and the spa good for colder days. The entertainment was enough for us .It is a large basic hotel good value for what we paid.

Great location, but property is not clean and breakfast options were also just okay.

Yes

The 1st sea room was not the best with a palm tree & car park. Had to ask reception to move rooms as we had paid for the upgrade. Room was tired, lack of amenities, 1 bottle of water. The pool was decent and heated. Many bars to drink at. The food was nothing to write home about, as All Inclusive, we went out and ate. The Italian restaurant food was below par, tasteless sauces. Lunch had pigeons trying to eat it as it wasnt covered so that put us off. Would not recommend, definitely 3 star and not 4 and would not stay there again.

Okay condition of room, but it’s definitely not like the pictures on the site. The services they promote are not as reliable.

Place seemed a bit tired decoratively. Hotel management seemed a bit over-keen on rules and less focussed on the customer experience. For example, no information provided on wi-fi or how to contact reception on the room phone or where the restaurants were, but extensive rules on what to put in the safe or when you could have your patio door open were prominent. Restaurant food borderline ok, but you won’t be raving about any of it. Didn’t use the pool area because of the extraordinary lounger charge - 55 euro per day for 2! Be aware!

The confort for the price

Room was in very bad condition stains on the ceiling and walls, furniture and doors falling to pieces and unsafe also no sockets we had booked a superior room and it looked nothing like the pictures. The food however was great and the staff were very nice the outside pool area and animation team were also fantastic. The location was perfect right on the beach and next to the square with a beautiful walk into Puerto del Carmen over all an ok hotel if they had the rooms upgraded it would be fab.

Definitely not a 4* star hotel

The hotel is tired and in need of an update. However, the staff are extremely friendly and helpful. If you want a cheap stay somewhere and don’t mind no-frills, this can be a good option.

Great location right on the first line of beach away from the PDC hustle and bustle but still only €6 in a taxi to get there. Hotel is vey clean and I definitely recommend the superior rooms as the standard are much older and in need of renovation. We went all inclusive and there was a great selection of food and drinks available. Id give it a 7 or 8 out of 10.

The hotel is in a good location for the beach and nearby bars and restaurants. The staff are very friendly and helpful. The hotels policy in relation to the amount charged for the use of the in room safety deposit box is disappointing, they know you need one to keep passport and valuables safe and yet charge you €4 a day which reflects poorly on the hotel when it is for the safety of guests belongings and you have little choice but to pay it. Also disappointed with the policy not to allow the AI drinks for the area which shows sport (football) as the entertainment bar was of no interest but watching the occasional football match on TV in the evening was.