Overall Ratings & Reviews Hotel La Fenice

Many things to do around the area

Bed bug infestation. Horrible. If I could give 0 stars. Stay away. I had to wake up early for a tour and was met with a bed bug on the bed. I immediately grabbed it with tissue and put in the a ziplock I use when traveling. I called downstairs and the worker said we will take a look later. When I returned from my trip I went to front desk to request a change of room. The man had an attitude like he didn’t want to give me a new room and said they found nothing there and why I came so late as if I was supposed lose out on our tour of 600 I paid for my kids and I. I moved my room from 401 to 101. Next day found a bed bug there. Found out they were cleaning the other room and ran up to cleaning lady to alert her. They got staff and they found a third bed bug full of blood in the new bed. They switched me to the sister hotel around the block. It was my last night so everything was so fast. All I did was moved around. I requested a refund and laundry service as I do not want to bring these bugs home. The hotel said I have to wait a week since manager is on vacation so they have no answer for me. Hotels.com only wants to give me 150 rewards. I have been a loyal customer for years. This is all around a disgusting hotel. I saw they placed another family that same night after having found the bed bug. They did not care. They did not even have enough time to fumigate. They are spreading and leaving the bugs there. Unacceptable

Excellent location. Friendly staff. Needs updating

Hotel situated very convenient to city centre. Hotel staff were very friendly. Reception at the hotel was not staffed and had to use the reception at nearby Hotel Concordia.

This hotel is not what it used to be. I had stayed in here, and I remember friendly staff. Now you have no contact with them unless you go to a different property/hotel. There is no one at the front desk. You have to go to a different hotel to check in or any other issue you may have. I would never come back to this hotel again.

Sean in the breakfast terrace was excellent. Housekeeping was helpful. Service at the desk at the Concordia was not very helpful.

I booked a room at Hotel la Fenice in Metropolitan Rome, through Expedia. The pictures online were nothing like the hotel or room that is advertised on line. There is no front desk service at all-EVER(so, no security), despite the pictures on line that show a beautiful reception area and a person behind the desk. The tiny room was musty, moldy, and very, very basic. The outside of the building was dirty and disgusting. Don't trust the pictures for Hotel la Fenice 'basic room'. I expected more going through Expedia. Very disappointed.

If you like service men walking into your room without notice, moldy food at the breakfast buffet and - to top it off- bed bugs, then this is the hotel for you! We really wanted to like this hotel after it was recommended to us. The location is excellent and the staff are so kind. That is the only positive thing I can say about our stay. The first hiccup was when three maintenance guys tried to come into our room without notice. We had gone back to our room to freshen up and because house cleaning had already come by, I didn't think to put the "Do Not Disturb' sign on the door. My bad because we got a shock when three guys opened our door and were about to come it to check out our air conditioner. Not really a big deal but it was weird. The biggest complaint is the bed bugs. Enough said. We're working with the hotel on a partial refund but this experience was just the worst. We met another family in the lobby who also had bed bugs in their room. The people who referred this hotel to us visited years ago and they had a really charming stay. When we're looking for places to stay, the location and cleanliness are our main concerns - we don't need anything posh or fancy - just a safe and clean place to sleep. I really hope this hotel can get the bed bug situation taken care of because it is really cute and, again, the staff were excellent.

Hotel was very conveniently located for sightseeing and for the price was fairly good value. The staff were also friendly and helpful. The property seemed fairly clean until we were biten by bedbugs during the night, which means we wouldn't stay there again unfortunately.

It should have been clear that we needed to check in at another hotel down the street. They forgot our third bed, but promptly brought it. The room was immaculate. They allowed us to store our luggage and it was in our room when we checked in. The young man at the front desk was wonderful. All the employees we encountered were nice. The rooftop breakfast buffet was great as were the girls that served it. Location was great. Overall a good experience and I would recommend it.

first day in hotel could not get wifi. Found front desk lady rude. Bed is not comfortable and room is small. Street entrance is rough. On plus side, relatively well located for access to places to see. The breakfast was decent and fellow looking after it was great.

Perfectly located, clean and cosy hotel. Friendly staff.

Perfect location near Spanish steps and Trevi fountain

Great location. Small room. Beds were hard and uncomfortable Staff was friendly but located half a block away in a different hotel. The breakfast was good and good nearby restaurants. It’s just a sleeping spot in a good location for is

The rooms are pretty small and you can hear what’s going on in the rooms next to you. Location is okay. Some of the staff are not very friendly

Staff friendly, rooms very small, Spent two nights, the second was sleepless because of the noise from other guests likely partying too much. Check-in at a neighboring hotel. Breakfast was good. Location great, Overall convenient for night stay while exploring Rome

The property was quaint and space limited but comfortably and unique. Old world charm and the space was efficient and warm.

We stayed one night coming in to Rome. Room was in a good location with lots of options for food and shopping. Bed comfortable and decent space in the room.

The hotel was good and in a good location. Staff very accommodating.

The hotel is perfectly located close enough to the most popular touristic attractions. The staff is very helpfull and treats the guests in the best way. The only inconvenience is chick-in/-out in the other property located about 200m away but this is not crucial. Highly recommend this hotel for everyone who cares about value for money.