The staff were all warm and embracing. The room was just a joy and well maintained. Just great to be back.

While the location is fabulous, the age of the property is obvious in the fixtures in room. Additionally, the team is very disconnected, for a property of this caliber, we typically see a team much more in tune. We had a driver scheduled that then was cancelled, a team member tell us we had eaten breakfast, but we had not and overall, the team just seemed confused. The front desk was amazing as was the housekeeper on our floor, but balance of team could potentially benefit from additional training.

This property is bay over rated compared to the service provided. The breakfast brunch buffet was okay and on our bedroom balcony, there was bird poops which they didn’t clean. They even leave a regular package that any hotels leave ie tooth brush, … we paid 1500& per night for this hotel during Christmas time but extremely over-rated compared to the service provided

Good

Great service and amenities

Clean room, friendly staff, great location

Great staff. Stunning location. Rooms kept very clean and lovely pool areas. Thank you for a great stay

Great hotel. Lovely rooms and facilities and great location.

Fantastic accommodation, gorgeous property, stunning views from the room, and 5-star guest service. It was so lovely, we decided to stay an extra night at The Bay Hotel. Convenient to everything, including the airport. I highly recommend this one!

Beautiful location, great views, staff are friendly, definetly worth it and great value for money. Will definelty be back in the future.

Great location

It was a great experience. I loved the place and wouldn’t mind staying there again when next I visit Capetown

Staff were exceptionally

Great location. Amazing stay. Fantastic Breakfast. Very accommodating.

Close to everything

on the beach

The hotel is beautiful decorated from the lobbies to the rooms. The views are stunning! I took advantage of their spa and the treats were just what I needed. The women were terrific and so friendly!

Very clean property, nice staff, good food. What wasn't good is the fact that they told us the pools were heated but they were ice cold. The rest was awesome, really! We enjoyed every minute.

What a place! Great location and amazing atmosphere.

The location is special. Dissappointed that they have eliminated their high quality restaurant, now not much more than a deli. Breakfast buffet included was great