Unfortunately, this was an extremely poor check-in experience. The two staff members we dealt with were unhelpful and dismissive, and they did not take the time to properly listen to either myself or my colleague. The interaction became uncomfortable, as their tone and approach came across as unnecessarily aggressive. I would expect a much higher level of professionalism.

The room was really spacious. Great idea with the bathroom/toilet door meaning someone can shower whilst the other uses the toilet. Bar area had a lovely atmosphere with friendly staff. Reception staff were very welcoming. It was great to have free parking. Frist stay and we will absolutely be returning and recommending.

Front desk staff were horrible at check in, The asked them where the ice machine was, they told me on the first floor, went there could not find it, they insisted it was there. Asked a different staff member the next morning and was told the ice machine was broken and removed a few days before

Room clean but carpet stained and dusty in corners, no soap container so soap was sliding all over the bathroom top so had to keep it on a towel to soak up the water

Although the early check in was appreciated, for some reason we were given an adapted room. As it was in a quiet area of the hotel we accepted it. I took a shower after checking in but the shower was blocked and flooded the whole bathroom. At 5pm I was told there were no maintenance staff on duty so we had to move rooms. This room was much noisier, on the main road. Not the best nights sleep

Staff were helpful- location had easy access to the bay where there are many restaurants and shops.

Though a littke out of town, hotel was pleasant and spotlessly clean. Staff helpful and breakfast excellent

Excellent location for our theatre trip to Cardiff Bay. Staff very helpful and friendly

Yes

Great stay , fantastic value

Good functional Hotel with spacious rooms.

The location was great and so was the hotel. The staff could have been friendlier.

We had a lovely staycation. Kudos to the hotel manager who is very kind and accommodating to all the guests.

The room was clean and well serviced. Our only complaint was with the shower over the bath. As older people, showers over baths are not the best but they would be helped if the were a vertical grab bar to steady oneself. The provision of a grab bar for the bath is all vwry well but support when using the shower seems to have been forgotten. Breakfast was good and the staff there helpful.

Excellent overall

Very enjoyable stay staff great evening meal very good only complaint is the breakfast looked very nice but was cold lukewarm

Clean Rooms. Helpful Staff.

First time I’ve never really been impressed with the staff. On arrival they didn’t even acknowledge our presence - both tapping away on their computers - until one finally acknowledged us and said the other one would check us in. After another while, she finally just said “surname”!! No smile, no greeting. Nothing. Apart from that, great hotel as always. Close to great restaurants and walking distance of town.

Brilliant staff-friendly, helpful, excellent food, quantity and quality, plenty of options. We had a twin queen room, massive comfy beds, big room, strange setup bathroom but still clean, could do with a spray air freshener in there though. Not bad location, free parking, rooms very warm. Didn't have dinner in the restaurant so can't comment, but it's the same restaurant for breakfast and that couldn't be better. Breakfast items replenished efficiently. Thank you to the staff for a great stay.

Excellent location being so close to Cardiff Bay and free parking as hotel guest is nice. You can tell the property is quite dated though and could do with some upgrades to rooms. Our air con did not seem to be working or not strong enough so that could be an improvement. Didn't try the restaurant but the bar area seemed nice and relaxing to sit and lounge.