On my first time to Thailand, chose this hotel and never regret. We bought the cheapest room there were and thought would get as minimum as it can be in facility. Turned out, everything was great! The service from the front liners, receptionists, room services, concierges, all rounded! There was no such "no response", and despite of the language barriers, there was no passivity from the staf. They are very attentive and accomodative.