Overall Ratings & Reviews THE KNOT TOKYO Shinjuku

Comfort and strategic hotel, only 1 km from Shinjuku station, using a pin code to open the door.

Room comfy but some time glass in room no cleaning, breakfast delicious, Bakery & Pastry top taste .

The hotel is awesome. Clean and well organised. I stayed here for 3 days with Mom and Sist,and it such a wonderfull experience. The bus station is 3 mins walk distance and the shinjuku station is only 15 mins walk. Easy accsess.

The hotel is nice and clean, as expected. Only the road to the Rada subway station is a bit far, and the hotel does not provide a shuttle bus to the nearest station.

Location is very far from train station, and I was informed that the hotel will profide free shuttle bus from station however there is no such service availabe. The wall is very thin, I can hear noises from the next room.

This hotel is clean. Near subway around 5 walk. Not too crowded. This is my second trip to stay in this hotel

I stay only 1 night, have a good chinese food restaurant next to the hotel, the hotel was clean & the staffs were nice. But the location quite far from Shinjuku station if you wanna walk and bring big luggage, better you take taxi from Shinjuku Station.

I had the most pleasant stay here. Really love the interior design especially the lobby area, cafe, and lounge. The location near to bus station and still possible to walk to the train station. Definitely will come back again if I stay in Shinjuku :)

Very compact, cozy, clean.. Simple and minimalist design.. Love it.

Very good for family! The hotel’s amenity was also excellent and the front desk person is very friendly and fluent English. The interior design is very mininalist and stylist!

Nice place, good location, near from station, city park and great ambience.

Many bad experiences: 1. Front office staff does not understand vouchers. I tried to explain, the staff won’t listen. We end up spending 1 hour for check in. 2. Breakfast buffet greeter is a black man who spends more time sweet talking and chatting with caucasian guests. The restaurant is full, and he just took our breakfast vouchers and ask us to find our own table. This happened 5 mornings. 3. One morning, we have been assigned a table, put our tab on the table, but when we got back with our food, our tables were occupied by a white guy, our table tab were push aside. And the black buffet greeter didn’t care. He just asked us to find another table in the fully occupied breakfast place. So, we have to stand with plates on our hands looking for a place to sit by ourselves. 4. Check out time is 10:00AM. We stay in this hotel for 8 nights. When we asked for a later check out time, very politely and with smiles in our face. The front office staff, a Japanese guy, was very rude. He show us a piece of paper with the hotel’s policy on it. And said sternly like a jail warden “Read, this is our policy, it’s written in here” Never ever book this hotel. Some of their staffs are very rude.

Unpleasant things happening to us: - When we check out, the front office staff would not get us a taxi. She said, if we want a taxi, we should have told them at least a day before 🤔??? - No japanese food at breakfast buffet. When I ask, the black buffet staff said “the boss decided we do not serve japanese food. If you want japanese foods, there are plenty out there”. What an impolite staff☹️. However, all the Japanese buffet staffs, eventhough they do not speak english, are very good, efficient & polite. - Check out time is strict 10:00AM. Not later!!!!! When we ask for late check out, the front office staff, rudely show us the written hotel policy: check out at 10:00, it’s written there!!!!!!!😨😨 - We have the deluxe rooms, however, our windows facing the windows of the next door building, which is an office. Even in the morning, dressing and make up should be done with closed windows. Very disappointing. The Knot hotel shinjuku is far from the high scores.

The hotel staff is swift in helping the needs, the check-in and check-out process is very cheap. The rooms are clean but quite small.

Hotel prices and facilities are not comparable.

The hotel is modern, nice and comfortable. The hotel staff is very helpful for us in conducting self check-in and check-out. It's a little far from the station but for us who bring children, the park in front of the hotel is a plus because our children are very happy playing there. Room not too big but comfortable. Downstairs there is a bakery and restaurant. I suggest you try the bread and milk cocoa because it's very good. We had a very pleasant experience staying here. Thank you

good hotel, newly refurbished, great ambiance.

The hotel is far from Shinjuku Station and far from halal food

The hotel is nice clean and comfortable, it's just a shame it's far from the shinsuku station and around the hotel far from minimarkets and halal restaurants.

Good, like everything, breakfast, service. Only the hotel is a little far from Shinjuku Station, 15 minutes walk