Avoid this place at all costs. I rarely write reviews but I have to warn people about this place. When I got there, I drank from the "purified" potable water they put in the rooms - terrible idea. I woke up in the middle of the night in excruciating pain, nauseous, fever, vomiting every 10 minutes. Had an absolutely brutal first 2-3 days because of that food poisoning. The staff was completely unhelpful - I asked their 24/7 digital concierge if they could bring me some water because I couldn't get out of bed. They declined, just offering that I could spend $120 for some therapeutic healing ritual. I continued begging them, and eventually they said they could bring a bottle of water I could purchase (the regular drinkable water which is normally free for everyone, that I was asking for, was literally like 50 feet from my door, but nope, gotta gouge the sick person). Even then it took them 3 hours, by which time I had already crawled (literally, it took like 45 minutes) down the street to the pharmacy to get water. After I recovered, it was still awful. Multiple nights at ~10pm someone would start this insanely loud yardwork, and I had to come out and shout over it to ask them to stop. On what planet is that a reasonable thing to do at a hotel at 10pm?? On weeknights also. And it wasn't some one-off contractor, the people clearly worked with the hotel regularly. I'd been traveling around central america for about a year, and this was far and away the worst experience.

great location!

I stayed here with my kids July 4th and we loved it. Staff was very nice! The rooms were very clean. Will be back here

Everything was wonderful. Highly recommend!

The stay was adequate and the SPA service recommendable as always (this is the second time we've been here), but this time around we did leave w/ a bitter taste. My wife had an unfortunate incident during the night of monday 7/6 when a hotel staff entered our room when my wife was in the bathroom and unpresentable. We brought this up w/ the night-shift staff in the reception as well as the manager on duty the next day, but we didn't receive any convincing feedback that this unfortunate incident was going to be addressed in the future. Furthermore, I wasn't expecting any type of compensation, but it would've been well received given that it's not common for a hotel personnel to barge in our room at night even though it was by accident. The hotel needs to review their internal protocol and understand that a courtesy room service at night time is a good initiative, but also risky given that it is during sensitive hours.

desayuno delicioso

Good location. Clean room. Good restaurant.

Porta hotel is beautiful, comfortable, cozy and the staff is amazing! Very friendly and attentive staff. The rooms are comfy, clean and beautiful. The beds. Pillows and blankets are comfortable. The bathrooms are nice. The pool is heated. Their restaurant serves yummy food. The room I stayed in had a fire place I enjoyed so much! Feels like a resort! Absolutely love porta hotel and will definitely be back!

Clean room, not breakfast included is not convenient

This is a beautiful hotel, the restaurant faces the pool gardens and the volcano. The rooms have air conditioning and you can flush tissue down the toilet. It may seem odd that I mentioned this, but these amenties are not common in Guatamala. The hotel is a few blocks from the main plaza. Highly recommend!!

Great location! Beautiful property! Quiet and peaceful.

I really enjoyed my stay here. The rooms and the property was well kept and staff was very accommodating. The only downside is that on 2 different days after being away from my room and coming back my room was not cleaned, but each time I found a member of the housekeeping staff and they took care of it right away. For me that’s just a minor thing and it was corrected but worth mentioning.

Nos fue muy bien. El hotel es muy completo. Personal amable y todo impecable

La senal de internet en la habitacion puede mejorar.

Beautiful location, close to everything. Breakfast is not in included so be mindful of that and the shuttle for transportation is an additional fee. They don’t tell you that when you book so check before. Overall everyone was nice

The property was clean in proximity to major sites walking distance to several restaurants and markets. The breakfast was great fresh and all staff throughout the property were polite, helpful, and friendly.

Room was very clean. Staff was very attentive and helpful. Spa service was amazing.

Execelente servicio habitaciones muy bonitas y confortables

Breakfast was good. didn't used the spa "over price"

Did not know there was no Air condition but the fan in the room worked just fine.