We booked the “privilege” option and enjoyed those perks. Our “butler” Ismael Medina was great! Provided us all the guidance and assistance needed. He even found and returned my husband’s wallet. Overall staff at this resort is beyond nice, helpful, and very very accommodating. Resort is very clean. The only thing that caught us off guard so I caution you, there is a travel club onsite and our experience was this: We were picked up for breakfast the second morning there. Unbeknownst to us, it ended up being this sales pitch from the third party travel club. If you are not interested, I warn you to not fill out the from and be taken down the path. They offer a free massage and we thought it was just part of our privilege package. Once we caught on to what was happening, we shut it down and we were VERY annoyed with that group for wasting some of our time on vacation. Lesson learned. Not sure why the resort allows them to do that but now we know how to avoid that in the future and what to look for. Aside from that experience, our stay was great.