I have bad knees and request ground floor. When I checked in no ground floor even though they accepted the booking. I used my reward points, but the clerk was insistent that I pay the full price with my credit card also. I had never done that before. I reluctantly paid and went upstairs to the room. The card key did not work, and I had to go back downstair to the desk. The card had not been scanned to activate it. The room was basic and not worth the hassle.