Overall Ratings & Reviews Bristol Hotel

If location is your primary objective in Avignon, this hotel works. If you want customer service and clean accommodations, this is NOT IT. We originally booked for three nights, paid ahead of stay, and because we could not get a train back to Brussels on the last day, we had to reduce our stay to two nights. We inquired about a refund for the one night weeks ahead of the trip and heard nothing from the hotel. During our stay, upon entering the room, the small was horrible. Giving them the benefit of the doubt, we didn't report it. The next day, upon returning from a tour, it was unbearable (sewer aroma). We called the front desk. A young man appeared with a spray bottle and confirmed the smell. He offered to move us but they were booked. I asked about the refund for the third night and we would stay in the room. He said yes and would leave a note about the room conditions. Needless to say, the woman at the front desk said they didn't do anything like that and would not even discuss. Handle it via email, she said. I did, and still no response. The photos of the hotel (lobby, bar, entrance) are real. I paid $1300.00 for two nights (three night booking)at a hotel that would not even discuss issues. Terrible customer service. This is one reason (for cancellations) I use Hotels.com. Now, I'm reconsidering this as well.

Booked two rooms - one for myself, one for my parents. They were in the same category. My room was a fine size. My parents’ was even better - there was even a little foyer and the bathroom was big. No restaurant (except for breakfast) and no one ever manned the bar. But there’s a restaurant right next door that’s open late, with delicious drinks (including mocktails). Staff were friendly and let me practice my French on them.

Great staff and location

Very friendly staff. Good rooms, great access to the city

Great central location

Excellent location for the train station. Hotel was great clean and friendly.

Great location in town and very helpful service

Conveniently located, staff friendly and helpful, room rather basic…

Great hotel in a great location. It was a 2 minute walk from the train station and less than a 2 minute walk to the place that all the tours picked up at. The rooms (2 of them) were right next to each other, were spacious, had comfortable beds, and they were super quiet. The breakfast was good and we really appreciated the lemon water and croissants that were available all day.

Very Mediocre service

A terrific hotel, well located for Avignon centre and its attractions. Unfortunately the Main Street was spoiled by aggressive homeless people shouting, fighting and begging outside the nearby Monoprix supermarket.

The hotel was very nice with the feeling of the 1920’s or 30’s. The room had everything we needed for a two night stay in Avignon and was in an excellent location. The whole old town was easily walkable and we were able to explore and find lots of excellent dining nearby. The included breakfast was nice as well. The room was missing a blackout curtain on one of the windows but the window faced a narrow courtyard with no neighbouring windows able to see in so it wasn’t a big deal.

Good points 1. friendly staff 2. Location 3. Breakfast 4. Cleaning Poor 1. Stayed in room I and subject to constant noise from a pump/compressor above a grill in the ceiling by door to room. We measured its regularity and noise level. Each time it only “pumped” which lasted 4/5 seconds. Measured on phone app was 45/55db. Overnight this was approximately every 30/50 minutes (we timed irregularity- because we could sleep as kept being awoken by the noise). In the mornings it was much more regular and as little as 3/5 minutes apart. 2. Cracked shower tray, poorly repaired and stained. Seemed to be leak making puddle under basin. 3. Room generally looked tired and in need of refresh.

The only thing was our room smelled like someone was smoking in it, but over all it was a great hotel..needed a restaurant in it.

Nice room, good breakfast, helpful staff,good location near train station

Hotel was conveniently located, close to train station, dining options and a short walk to the tourist attractions. Room was clean, comfortable and spacious. Staff was adequately responsive. Would definitely recommend it.

Good location, car park very close by. Easy to walk anywhere in the city center. Great breakfast included!

Very friendly and helpful staff

Multiple short stairs, even had three steps in our room between bathroom and main sleeping area.

Staff were very friendly and helpful. Merci beaucoup to Leo on Reception for helping me track down a laptop I left on the train. The bed was very comfortable although only one of the three pillows were soft and my wife got that. The TV had several English language news channels. The room was very warm and the aircon blew in warm air even when set to cool.We had to open the window. There was a slight smell of hydrogen sulphide in the room which points to bad drains. It is also why we needed to keep the ventilation running. I discovered a clue when I flushed the toilet. After flushing there was a gurgling sound and water syphoned out of the toilet bowl allowing gIt is a sign of poor venting on the drain pipe and explains the smell. Also in the bathroom the shower door lower rollers jam which causes the door to tilt as it is moved open or closed. This can cause the upper rollers to lift out of the track. If these issues in room 124 were fixed it would be a great hotel.