Overall Ratings & Reviews db San Antonio Hotel & Spa - All Inclusive

I had no air / ac in my room my entire stay I called reception about it every day and nothing wouldn’t recommend at all

Great central hotel good pool food choice was good various restaurants to try. Walkable to bus station & beach

very nice

Would not recommend this hotel for families. Firstly when we arrived, checked in and our room key wouldn't work. The start of the downward trend. Went back to reception and they said they reset the keys. But this didn't work. I returned to reception. They got another member of staff to reprogram the key cards. And.... Low and behold they still didn't work. We're travelling with our 18month old baby and this was 12am at night, as our flight was delayed by 2hrs. Yet they didnt once see an urgency to get us sorted, there was an air of arrogance about this place. Finally they came up to the room with a master key and let us in. But that there would be no key card until maintenance are back in the building in the morning. So someone has to stay in the room to get back in. The next morning after breakfast we returned to reception, as instructed, only to have to explain the whole of ordeal once again, to staff who knew nothing about it and were not left instructions by night staff as to the issues. So we had to go through something similar again with keys until eventually Maintenance came to fix the lock. Unfortunately this was temporary as the next day upon returning from a day trip we couldn't access our room again. It's laughable really. Not once did we get an apology. We met a number of other families with similar issues so it wasn't just us. The food was very lacking unfortunately. It looks amazing online. In reality it wasn't very fresh. Breakfast in particular.

Staff lovely and room very clean. All areas of the hotel were too noisy for me. There was nowhere peaceful. Also the water dispenser was out of order all week.

We stayed April 6th through 19th. For an all inclusive resort it’s a fail. I understand a deposit for pool towels and robes, but a five euro charge for cleaning the robes? Though there are water dispensers available you must bring your own containers. No soda or juice for you in room refrigerator, if you want the available you must pay a 24.95 euro per person per day for an upgrade. Most just go to the store in neighborhood. We had a studio room, 731. Noisy due to working on street ( street side room) installing underground pipes or wire. Asked if there was other room available on other side of resort away from noise, was told to check next morning. Check three times same answer. Baby next door would wake up crying around two am for an hour. Wife couldn’t rest during the day as baby would cry again. She call front desk and was told there was no child nearby until a supervisor came to check and realize there was a child in next room and was crying because being in a different environment. On Friday another manager, a tall woman whose name I believe begins with a E, offered to move us and offer complementary sodas because staff never addressed our problems and she would speak with staff. We did get a room change, room 132, but no sodas. With the inattentive staff and charges for sodas and robe cleaning I would not be staying at any related resorts affiliated with this brand.

The saving grace to this property is that the rooms were very quiet. We are a couple and had 2 single beds pushed together, each with its own set of single bed sheets and blankets. The food at the buffet was mediocre. The coffee was great. All the common areas were so busy and extremely noisy. The lobby, bars, coffee shop, buffet restaurant, elevators, pool, gym (which is also open to the public). For us it was too busy of a hotel to want to spend any time there.

The best hotel ever . No any complaints.

Hotel great - only issue was cats on my roof of rented car in underground car park

Hotel spotlessly clean, rooms serviced daily, Restaurant and Bar staff all exceptional. Pool area lovely shame the roof area was closed I had pre arrival questions which were not answered prior to our arrival causing unnecessary stress and inconvenience. To date I am still awaiting a response from the Hotel even though I have emailed twice during my stay.

Staff friendly and generally helpful. Rooms very hot, air-con not switched on as winter season despite 24 deg temperatures. Made sleeping a little uncomfortable. Food good and always well cooked. Good variety if a little repetitive. Salia restaurant very good. Pool area clean and well looked after, plenty of sun beds. Area around hotel a little run down and lots of road/ building work, but no noise heard within the hotel. Bus station a few mins walk so easy to get around the island. Cocktails in kosy bar seemed watered down and tasteless, but were much better in cafe maroc. Lifts to dining room out of order for 3 of the 5 days we were there, didnt affect us as we used the stairs , but less mobile had a circuitous route!

A great place to stay, but needs some maintenance to the fabric of the building

Everything perfect. Stayed a few times before and still perfect. Staff the friendlies ive had in all the years ive been going to Malta. Maybe the staff on the outside bar could smile a bit 😄but it didnt bother us .First class from the reception staff especially Hicham, that sorted out a little problem straight away. Lovely man. Hotel was absolutely spotless, and considering how full the hotel was hats off to each and every one .Room was cleaned every day with again lovely staff .Hopefully it wont be our last stay at the brilliant hotel ,even though we are both in our seventies now .

Hotel is of a good quality, but as all inclusive it is very busy - this is how they make money. The food quantity and choice is very good, however the quality is at best average. Staff are very good, the whole place is clean. The location is excellent for the area.

There were some setback we experienced during our check-in and at the spa. I’m glad though for the management's prompt attention to the matter, particularly in arranging and moving us in a better room. It may not be the best in our opinion but we were fine with it. We appreciate their courtesy in resolving the issue. As for the VIP benefit, we actually wouldn’t get the upgrade and the wine if we didn’t asked and had the problem about the room they gave us. We didn’t get any access either nor was informed about their VIP lounge. But it’s okay, not a big deal. Overall, we enjoyed the location, service, and the warm hospitality of most of the staff. Ms . Lucie at the front desk in particular, is to be commended for her friendliness and work ethic. We appreciate Ms. Hail as well for her professionalism and for reaching out before we left the hotel. While the hotel building may benefit from renovations, its price and amenities offer excellent value, making it a recommendable choice. We're looking forward to our next visit to Malta. It was a good and memorable vacation.

We have just returned home after another stay at DB San Antonio, Malta. We wanted to thank all the staff for making it a fabulous stay again (this was our 8th visit). Everything was perfect including the cleanliness of the room; the huge selection of fresh food was amazing; the entertainment in the Kosy bar; the reception team; all staff are so helpful. We would like to specifically thank Shaira on Reception. We were greeted with a big smile from her when we checked in. We were amazed that she remembered us from previous visits. She is always happy and smiling. Any enquiries we had she dealt with promptly and nothing is too much trouble for her. All the staff are a great asset but Shaira stood out. She's a Star. We look forward to returning again soon.

I don’t often write reviews however my fiance and I had a very underwhelming experience. This resort markets like it’s on the ocean when it’s not, there are additional costs on many items even with all inclusive. No drinks in the rooms. Not accommodating with shuttles and limited to no entertainment facilities. Also, I understand it was late November however we assumed the pool bar would still be open during the day. Unfortunately this was the worst all inclusive experience we’ve had.

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Beautiful Stay!

Beautiful property… staff very friendly and helpful. Close to the beach and easy to get around.