I got robbed right outside the hotel as I was waiting for Uber; my cell phone was stolen by a man on a bicycle. Staff did not blink, as usual.

Came back to end my trip. Thanks to Vitor, Gabriel, Luiz and others who's name I didn't get at the front desk who helped me a lot. Breakfast was great and the breakfast staff were awesome.

Good hotel in a great location

I loved everything there. Clean rooms, staff very knowledgeable and kind. The Breakfast are amazing, air conditioning is perfect for me.

Great location, clean room, good breakfast, some of the staff were extremely rude others very helpful

I just loved Transamerica, the breakfast is delicious everything is fresh, the rooms are clean perfect. The staff has been helpful all the ways. My next stay will be with them.

I love Transamerica! It is my favorite hotel.

The hotel needs complete renovation. The staff members are help and polite. I would stay in the hotel once again given that renovations are progressed. Thank you.

One of staff was so rude, other staff was helpful

Arrived at 5 am and had booked for the previous day and confirmedmy late arrival. Prepaid for my room which thry gave to someone else. That should be illegal. They did not have my room ready. I got downgraded. Old room. No heat. Poor service. Too bad. Other than good location, this is not a good hotel.

Excellent location and helpful staff. Highly recommend.

All excellent! Great breakfast, great staff, excellent location close to two metro stations, there’s even a balcony to enjoy views of Paulista Avenue. The room was perfect, bathroom well equipped. It truly has everything you need. Wi-Fi didn’t disappoint either. Would stay again in a heartbeat.

This is a very nice hotel. The breakfast was really good. They have a nice pool and exercise room on the top deck. It's walking distance to a lot of attractions the museum + other museums. It's the perfect location for sightseeing.

Well located and renewed hotel

Staff was super nice and gave us tips on how to go around in Sao Paulo. Perfect rooms and bathrooms for us since we spent most of the day out in the city, loved coming back to them. The ac was a bit weird when we got there but you can adjust the temperature and fan with the remote. Location wise it is also perfect since it has a shopping mall literally across the street, loved getting coffee there plus there's a real yummy chocolate store at that mall.

The location is great, the staff is amazing only rooms need some upgrading. They are old, yet very clean.

Excellent

Excellent

The front desk (it was an older gentleman) did not speak any English. He was so rude to us because we did not speak Spanish or English. He just gave us our keys and expected us to figure things out. Thankfully, there was a younger gentleman at the front desk in the evening who was willing to converse. It was just so odd and honestly unacceptable to have staff at the front desk that does not speak any English. Especially at a hotel in the commercial city. In terms of our room, the floors were sticky and disgusting. And it is high time for them to get rid of the stained couch in the room. Too gross to even place a bag on it. To be honest, it's best to stay at the Continental or any other hotel if you only speak English and are comparing places.

Excellent room, updated (11th floor), great service, great staff and incredible breakfast with many options, everything fresh and plentiful one of the best breakfasts I’ve had. Excellent location in a safe neighbourhood, couldn’t have asked for more. Thank you!