Mercure Bristol North the Grange Hotel

Explore Mercure Bristol North the Grange Hotel
7.6
Pleasant
From 819 reviews
Cleanliness

8.0

Room Comfort

7.8

Location

8.0

Service and Facilites

8.0

Traveler Reviews Mercure Bristol North the Grange Hotel

Number of reviews per page
20
40
Top reviews
sarah
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Always a pleasure to come here. Staff are great and it’s very relaxing. We’ve already booked for next year!
Sarah
icon-Friends and Family Family
Friends and Family Family
6.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

The hotel is old and there were no charging points for your device or even enough sockets
Kassia
8.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

We had a nice reception, and help with carrying our luggage up all the steep stairs. The room is well presented and clean, the bathroom however needed a refurb. It looked doudy and in need of repair. Ok for one night, not for proper showers though.
Simon
4.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Breakfast was best part of stay. Rooms tired. Bar Staff and Reception staff very poor. When checked in was promised free drink. QR code didnt work and staff attitude was almost tough luck. Would rather not have been offered a drink.
kate
icon-Friends and Family Family
Friends and Family Family
6.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

All just ok. Rooms were fine and shower was v good, but public areas were very tried and a bit scruffy. Needs investment.
Paul
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Lovely location, quiet and good breakfast Staff friendly Decor was a bit dated in places but good value for money
Caroline
6.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Staff were friendly and welcoming, however we had a disappointing breakfast. We were told it was buffet style and to just help ourselves
lewis
icon-
4.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Property outdated with old furniture. Lack of plugs and no plugs next to bedside. Bed was comfortable and large. Due to warm night could not open window more than a couple of inches and no AC but did have a fan. Dinner was poor, not worth the money and new menu options not like the photos! No lifts either as issue for me as struggle with steps due to disability. Staff friendly
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Erica
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with Partner
8.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

The place is nice but it’s old build for me the room was great! The breakfast was great as well!
Samantha
4.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

We were very disappointed in our stay. We arrived and the steps to the car park are broken so you step on it and nearly fall backwards, then we got to our room , initially looked ok, dated but spacious, the room has the heating on full blast and was like a sauna so we turned the radiator off and opened the window, the window was broken and didnr stay open so we had to use our bin to wedge it open. The bath had hairs in it and lots of mould. The TV didn't work nor did the remote eventually reception sorted that for us. One of the twin beds mattress was broken and on a slant so felt like I was going to roll out of it all night. We didn't get any sleep as the soft door close near our room definitely wasn't soft close and slammed every few mins people went through it. The gutter has a leak and as it rained all night it sounded like ait was leaking in to our room. The driveway on the hotel grounds was full of very bad potholes so much so the taxi said people avoid pick ups there due to it. Was just very disappointing. I've emailed and called but no answer after nearly two weeks of trying
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Mark
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Business
4.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Cold shower! Hotel has potential though.
Christine
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

Friendly, helpful staff and our room was nice and clean. It’s a lovely building in beautiful surroundings.
Urszula
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

Alex was very helpful and lovely - room was spotless and our bed was very comfy ☺️
Steven
icon-with Partner
with Partner
4.0
/10
Reviewed 29 week(s) ago

Hotels.com verified review

The radiator in our room 402 was faulty and we could not turn the heating down. It was so hot in the room that we asked to be moved in the night and we moved to room 406. The radiator in this room didn't produce any heat at all and there was a plug in radiator as a a substitute. this was OK for us but shows that some work is needed at the hotel to rectify an ancient heating system.
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Lisa
icon-Business
Business
6.0
/10
Reviewed 35 week(s) ago

Hotels.com verified review

The 2 ladies on staff were excellent. I proved late (2130) and checked in ok but could not order food (I’d been travelling for 6hrs) I ordered from the room service menu - a sandwich - which I had to collect from the bar as no one was free to deliver to me yet I was still charged a tray charge. Also - it did not come with the extras promised - just a cheese sandwich on a plate. No mirrors in the room only the bathroom. No toast offered at breakfast. I travel a lot for work and For a hotel that looks really nice - it falls short.
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Sheralee
icon-Friends and Family Family
Friends and Family Family
2.0
/10
Reviewed 35 week(s) ago

Hotels.com verified review

The room was awful photos attached! The hotel is dirty outside, cigarette butt's, broken glasses and vomit on the steps. The bed had no duvet inside the cover it was a mattress topper! Very uncomfortable. The bathroom had had work which was unfinished.
Andre
icon-with Partner
with Partner
10.0
/10
Reviewed 35 week(s) ago

Hotels.com verified review

It was all good
samantha
icon-with Partner
with Partner
6.0
/10
Reviewed 35 week(s) ago

Hotels.com verified review

Lovely staff,great breakfast, lovely old manor house and grounds, clean, big rooms, but they desperately need some TLC and a facelift!!
Richard
icon-Business
Business
10.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

Really friendly staff - great breakfast very fresh. Thanks you
Dr Pejman
icon-Business
Business
10.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

Very pleasant overnight stay. The staff were very attentive and friendly especially the staff at the restaurant. Very good breakfast with several options and choice.
Number of reviews per page
20
40