Overall Ratings & Reviews Extended Stay America Suites Boston Waltham 32 4th Ave

Sofa bed was dirty. It has brown stains all over it

The staff was great, the bed needs to be replaced.

Dirty. Patched holes in walls. Everywhere. Kind front desk staff.

TV in the room not working at all Room leaking

The woman at check in was fantastic. Remember to ask fornthe coffee pot and some mugs at checknin, nothing is in your room except towels and guest soap. If you will use the fold out sofa, remember to ask for sheet set. None of this will be in the room.

Administration was very stingy with breakfast. Breakfast was supposed to be included. But, when I went there (on time) there was only granola bars and coffee. There were two baskets designed to hold breads. But they were empty. Then the manager threw in four pieces of muffins into the baskets while complaining that everyone is taking too many muffins. I was probably the first or second to show up at the breakfast table. I don’t think anyone had a chance to take muffins before me. Toilet in my room moves when someone sits on it. Shower curtains were too short to stay inside the tub. I paid high price because of the name “Extended Stay America”. But this hotel is a disgrace to that name. It is not worth the price I paid.

This hotel is an absolute dump. Everything is filthy; the floors, the carpets, the elevator which is often marked with spit. The place is home to recovering drug addicts, alcoholics, and prostitutes. The bathroom sink has mold and mildew around the rim of the bowl. The bathtub was not clean and the shower curtain was gone. They had no spares to lend me. I have posted pictures to enlighten you. Walls and doors have been punched and kicked. The kitchen stove burners are black with soot, Kitchen draws have been torn out. It is a complete disaster and the staff knows it. A young couple had checked in with a baby. The baby usually crawls on the floor but the mother said that the floor was filthy. The woman at the front desk said "the only thing I can do is give you a mop and a bucket!!!" Seriously, that was insane. Third world country hotels are better that this place.

Good space , kitchen, big fridge but everything was Old and not looking good No nice machine in anywhere and the breakfast was black coffee and a muffin no other options .

Front desk staff not friendly. Sofa bed mattress disgustingly dirty with stains.

When arrive front desk staff stated that they did not have any rooms available due to low staff. The front desk attempted was a bit ride and did not care that we came from so far. She did not try to cancel my reservation, and wanted me to call to request a cancellation. Overall very bad customer. service!.

I had booked and confirmed via Expedia about three weeks back. When i went to check in, the front desk person just told me they had no rooms to allocate. Extended stay America Waltham - will never ever book. Added to that is the bad unprofessional behaviour by the front desk at night. Did not show basic courtesy of respecting someone who had a confirmed room about three weeks back.

Arrived at night with family to find that our room smelled of humidity and carpet was wet all over. Informed front desk and was told no rooms available, nothing they could do so was given a towel and spray bottle when cleaning agent. Sofa bed didn't have its mattress. Breakfast was very minimal. Overall not a great experience

The front entryway, where the stairs go to the 2nd floor is extremely filthy. The room itself was clean. However, the cleaning lady stole items from my refrigerator.

Horrible. Confirmed room reservation at 12:30p. Told check-in was at 3pm. On way back to hotel at 9pm received a call canceling my room due to none available. No communication back from hotel..

The good: The bed was comfortable and the tv and refrigerator worked. Ice nope. Fork, plates, cups, nope. Are the cabinets attached? Some of them. Toilet in one piece? Nope. The least expensive option on 4th of July weekend felt like just that.

This should be your last resort. I’ve stayed here twice. The first time was okay — the room had a broken table and couch, but it did the job, and the front desk lady was nice and even waived a fee. The second stay was terrible. The room smelled strongly of cat urine, and one day there was no hot water — I had to take a cold shower. They advertise “grab-and-go breakfast” from 6 to 10 AM, but there was nothing available. There wasn’t even a front desk person around to ask — just a sign saying they’d be back soon. You get what you pay for, I guess — but I wouldn’t stay here again.

TERRIBLE. NEVER AGAIN!!!

When we got to the hotel there was additional fees and when we went to our room the room wasn't cleaned and the bed wasn't made. To top it off the restroom had been used and they didn't flush. Then when they changed our room turned out that there wasn't any hot water.

The condition was very és . Door Broaker , chair damaged, shower have wall very bad . Smell .

Excellent all around