Overall friendly staff good pool and room was clean and up to scratch. Daily housekeeping and mopping of floors. Great location right on the beach. As an all inclusive guest the buffet was good, a bit limited but some options were particularly nice such as the fresh cooked meat on the grill for lunch and dinner and fried eggs and omelettes for breakfast. Drinks wise the all inclusive cocktails came from a machine and could be quite overly sweet, however the staff are accommodating and will pretty much make any drink you ask them to for you. Overall a great stay for proximity to the beach nice pool facilities, clean rooms and okay food.

Fantastic friendly place

Our second visit to the hotel, now booked a total of 3 rooms. We were spoilt on the first visit, located in the newer wing which was excellent; this time we had a long walk to the older part, bit run down. There were workmen everyday carrying out repairs, this included wifi which was down for 24 hrs ( out teenager was horrified). It remains a great hotel with great facilities and will likely book again in two years time.

Perfect hotel, have no bad things to say, foods amazing, drinks are great and overall the customer experience was good, as I flew to Fortaventura to another hotel at first, but I didn’t like it so last minute I went in the hotel, and booked it on the day, got in a room within an hour.

Perfect spot on the beach, very good location for restaurants and Atlántico centre. The rooms are large, comfortable and clean

Room was excellent! We got a free upgrade to a premium room with see view, which was a lovely surprise! Room was also very clean and confortable.

Rooms clean, staff fantastic!

Sea view room 231 was so spacious and clean, with fab unrestricted views over the bay.

At best the hotel is probably a 3* facility. The downside was The Spa, most facilities were out of order. We booked a joint massage for €45 euros each with another €10 euros to access The Spa.I have to say that every therapy room was covered in horrendous black mild which covered most of the ceilings.It was downright dangerous & would have been shut down if reported in the U.K. The hotel was informed but the Spa remains opened. We took photos of the massage rooms but the fact is, if we post them the Spa will not be used until a deep clean & treatment of black mild is carried out.

Lovely comfortable junior suite with beach view

Excellent

Very helpful reception staff, ideal room, good location on the beach.

Lovely break, fourth time back here

queue at the evening bar were bad - they need more than one person serving at busy times - some staff quite rude - others not. cockroaches observed on ground floor and fly’s on buffet of an evening. room was ok but very dark at end where tv was - asked if we could have lamp but they said they had none spare. music round pool exceptionally loud and need to be mindful of the average age of those being forced to listen to it and play music types accordingly

We really enjoyed our short break here. Hotel is literally on the beach and the weather was fantastic! It was €10.50 for two beds and an umbrella on the beach if you don’t fancy the pool. All inclusive was fine lots of options, food was always available essentially snacks etc too - my only criticism was sometimes the labelling was missing on food and as someone with an allergy I had to be careful. I also had a massage whilst I was there and it was fantastic. I felt beyond relaxed afterwards. Staff were all super friendly and helpful if we had any queries/ issues. Overall it was a great hotel/holiday was a great location to just chill out and switch off.

Lovely hotel, would highly recommend

The food was just correct

Hotel is very clean, seconds from the beach. Food is excellent and pools are cleaned daily.

Showers are awful, prepare for the whole bathroom to be covered in water, there was a member of staff there, who was extremely rude to my whole family and others in several occasions, would never recommend this, i would of spoken to the manager when we checked out but she was nowhere to be seen. Do no recommend.

A perfectly location right on the beach and a short walk from restaurants and bars. The check in was straight forward and reception staff very help polite and helpful. The junior suite was very spacious and clean and included a in room safe. Pool area lovely and always plenty of beds. Pool a little cold in early May. Dining room offered a large selection in breakfast options including freshly made omelettes. If you left hungry it would be your fault not the hotels. Overall would recommend and stay again.