The stars of this hotel are definitely the staff members, including Florian who was constantly on the go trying to find ice at nearby restaurants, an iron for us and who also repaired our faulty safe. The painters working in the corridors were simply too loud which took away from the peaceful surroundings paying guests expect. It’s a great location, handy pretty much everything one could want. Merci encore au merveilleux personnel

Received note from hotel that due to a technical issue (not explained) that we had been booked in another hotel with comparable room. Arrived to a sparsely furnished room, only two towels for two people, towels were threadbare with hanging threads from the sides. There were two small paper cups for drinking by the bathroom sink. There was no coffee maker in the room. Air conditioning was inadequate. I was extremely disappointed. Felt as if this was a profit making venture by the Best Western Reims City Center, sell a room at a higher price and rebook guests into hotels of lesser quality and pocket the difference. If what we were accommodated in was a "comparable" room, then the Best Western Reims City Center is not worth the money we were charged. Would not recommend.

Very average hotel. A great location for exploring reims. However the hotel rooms and breakfast really let the hotel down. We stayed 3 nights and had no housekeeping or change of towels. The guy on reception was rude and unhelpful. The guy at breakfast spoke limited English and there was limited options especially for anyone with food intollerances such as myself. The air conditioning in the room was so loud and woke us up during the night. When it kicked in it sounded like a jumbo jet taking off. We had a room at the front of the hotel which was noisy. I wouldn't recommend staying here.

Average, no TV remote control, very very dated room decor

This hotel is dated but newly painted and maintained. It is a charming older French Hotel.

Location, location, location!! Great room, just been updated, and lovely staff!

The hotel is dated. The gentleman at the desk when we checked in was very nice and so helpful. The room was comfortable. The bed was good with nice bedding. The bathroom was adequate. The parking was very convenient. Great location.

This hotel was adequate. Best thing about it is the location. The room was tight to navigate (expected for Europe) but there were repairs going on (our room had an exposed electrical cord hanging from the ceiling, where it looked like a light fixture would go in the future). The breakfast area was small, so we opted to get breakfast at a cafe down the street. It's located on a darling street, great location, I just don't think I would choose to stay here again.

Great convenient location in Reims. We were able to drop off our luggage before check in. The room was clean and staff was very helpful. I would recommend this hotel.

Room is clean and basic and very affordable. The standout is the pricepoint at a brilliant location. Right in the middle of city, dog friendly and in front of an underground car park if you’re driving!

Spotless room , the hotel is currently having a refurb in select areas which has no impact but means it is very clean and up to date . We got a newly refurbished room so it was immaculate . Great stay right in the heart. Plenty of 24hr parking options sub 20 euros.

Pet friendly. In pedestrianised square. Underground public parking - not for high vehicles! Hotel lovely and breakfast good too. Will definitely visit again. Plenty of restaurants and bars for food in the square. Great atmosphere. We parked near the station and walked as it wasn’t too far

The hotel location is great! In the center of Reims! Very convenient! However the facility is not great! It was very cold when we were in Reims, we wanted to turn up aircon temperature to make room warmer but we’ve been told that it’s centrally controlled! Can not be changed! So we had to stay under duvet all the time to keep warm! It says 24 degrees in the room but it’s absolutely not true! We could feel it was a lot colder on New Year’s Day morning but the thermostat says 24 degrees forever! Again 24 degrees would be too warm for many people but they won’t be able to adjust it to make it comfortable to them! To be honest I’ve never stayed in a hotel where you can’t change room temperature!

The location and price are pretty much the reasons we went with this hotel option. It is right in the middle of the city, surrounded by lots of different shops and restaurants. If you need to take the train to/from Paris or to Epernay then this is a great location as well because the station is only a 7-10 min walk. To get here from the airport you can do so by train or by Bolt (download the app ahead of time) no Ubers nearby in Reims and/or Epernay. The rooms are tiny and very basic but it worked out well for us. (3 people per room) However, one of the 2 rooms we were assigned had no shower curtain or shower door and every time one would shower the entire bathroom would get soaked. The front desk people said they didn’t have anything to cover it but the other bathroom did have a panel that covered it so who knows! They weren’t very helpful but we really didn’t make a big deal out of it. They did charge our card on file before we had actually arrived which I thought was weird because when we made the reservation we paid for the “pay upon arrival” pricing and when I asked the person in the lobby she said she didn’t know why. I was just planning on using a different card and well..that didn’t happen. Overall, nice small hotel with great location. We don’t recommend getting the breakfast package! There are tons of different restaurants to try nearby!

Staff gress as t perfect locstion

Overall, it was a nice stay, service was transactional which is fine, we don’t need a red carpet welcome. Rooms are clean, but are beginning to show signs of wear and tear, rooms are also a bit small, but overall comfortable. When choosing this hotel was worried about noise due to other reviews, but we didn't experience this. Would stay here again if necessary.

Perfect location. Staff were friendly and helpful. Location next to dozens of restaurants.

Ample bakeries and dining options. Great Connection to Reims train station and the tram service. Rooms are tiny and expected for Paris standards but very clean and comfortable stay

Ask for a room that is furthest from both streets. The neighborhood is lively (and noisy). The ceiling are paper thin and so we can hear people walking above and in corridors. Try to get a topmost unit to sleep quiet. Otherwise, very convenient!

Excellent central location , good room size and friendly service. Room was very quiet despite overlooking the Main Street. Would stay again