Overall Ratings & Reviews Grand Rotana Resort & Spa

Was lovely stay specially due to friendly atmosphere from the reception and staff House keeper Karim and pool bar man Rami were very helpful to us

All loved stayed for 3 night was impresive

I had a wonderful stay at the Grand Rotana. The staff were very friendly, the food was great with new buffet options daily, and the resort was clean and well-maintained. The beach was stunning, with amazing coral and fish — a top-notch snorkeling spot! The only downside was the limited entertainment options, which could use more variety and better quality. Overall, a fantastic experience

The people every where are friendly, working around the hour to make your dreams true. Starting from front desk, Amir, Ahmed, going to the concierge, Ekramy, Salama, Ahmed, then to the food resturant, manager Ibrahim, waiters, Yassir, Faris, chief Mohamed for the pasta, chief Mohamed forcthe desert, chief mohamed for special diet. Then the doctor onboard, Dr. Mahmoud. Activity center on the beach is amazing.

Amazing resort

We loved the hotel! From the staff to the grounds, it was a wonderful experience! Everything is kept very clean and nice, wish we could have stayed longer

-Deluxe room as booked but can't be even normal!! It was room #1127 -Rude rescue team at the pool and impolite way in speaking to gusets and their managers is taking no action at all to stop that. - Room full of ants and insects, cleaning level is a disaster , i have to call to bring some one to take the trash! -Ants were found also in my drink at Ramsis restaurant at the hotel and the guy comfortably said it won't be the last problem!! -Not recommended at all

I booked upon recommendation of my friend about how amazing the hotel is and stayed in room 1127. Since i entered the room the problems has started. The room supposed to be deluxe one but it was full of insects "ants" and my baby was harmed by them many times !! They said they clean the room every 48 hours but nothing happened, i even have to call to bring some one to take the trash!!!. I found ants in my drink at the restaurant "RAMSIS ONE"! and when I called the guy to show it to him , he looked in the glass saying i am not saying anything although it was on the surface!! then said that such problems happened a lot and this will not be the last time for having such problems so sorry by any way!! I actually dont know how he could speak in such way to a customer till now!.The electric stairs was damaged and i have to climb the huge amounts of stairs lifting my baby stroller just to reach to the restaurant!, The rescue team working on the pool are more than rude, speak in un proper way with my wife to prohibit her from going to the swimming pool claiming that time is ended although it was 5 pm and when we called the Mr Mohamed from the reception, he said no time is still on till 7pm !!! and the guy should not said that and advised if it repeats again just let him know without even taking any action with him!! Very disappointing place, do not recommend it at all.

amazing

Good place but more suitable in summer rather than in winter because adult bool is not heated but kids pool is heated. Rooms some are new and amazing others are old so always choose renovated rooms otherwise amazing place

Best place to be with family

Weather was excellent; hotel location was good; very friendly staff. Reservations don’t communicate with reception - had two issues.

Staff hospitality and service was great, friendly and above expectations. Would love to be back and recommend to other.

This is my fifth time to stay with my family at Grand Rotana sharm. Everything was more than perfect. Defiantly we will come back again. Most recommended to all.

I would like to thank all staff for the kind hospitality, it is the best resort in sharm, this is my fifth stay at Grand Rotna Sharm and most recommended to all

Great place for family or couples get away.

Very friendly staff, beautiful views, and world class snorkeling steps away from the hotel!

Horrible hotel, staff are unfriendly and impolite. Room was not clean, and many prostitutes are with guests and when we complained to the managers they said they can't interfer. Shame on you.

The resort itself is absolutely lovely. I had the most relaxing time. The man named Mohammed who manages the ramses is awesome. Very friendly. Food was not too my liking at ramses but some may find it great. The good thing is there are options. Issue I have is with the reception and check in. I booked through hotels.com and booked full board. On arrival I was told it was breakfast only. The people at reception were not very helpful despite me showing them the confirmation. I was told that they would try to sort out the issue but nothing was done in the 3 nights I was there.

I wouldn't return! Was on an AI basis for Christmas and new year but everything was extra extra extra.. Ramses restaurant is pure chaos always dirty tables not being cleaned which left an impression of bad management, the snack bar was a joke just a hot cupboard with maybe a slice of pizza or a falafel no menu to order a sandwich or anything.. this hotel is not 5 stars. Sky lounge was nice in an evening and the staff were lovely but very disappointed that there was no entertainment for guests on NY eve everybody was thinking what's happening so one of the staff found some music through you tube and put it on the sound system so at least we had something,they wanted 120 dollars per person to go into the Cleopatra lounge for some entertainment not everybody wanted that. I emailed the general manager about my concerns but he couldn't even reply to me just a phone call to my husband to say this was company policy.. I left this hotel thinking never again..