Overall Ratings & Reviews Sheraton Bucharest Hotel

Great staff, good food

They overcharged me for the stay and minibar

excellent location clean and comfortable

Excellent at all

comfy beds nice bathrooms with good toiletries quiet rooms loved the cushiony window rest to look outside my room

Very good, convenient to all destinations in Bucharest

Very nice, comfortable room and bed.

Perfect

Very well kept hotel and friendly staff

We stayed for Christmas and the Christmas brunch was fantastic! Staff are attentive, friendly and welcoming. The facilities in the hotel are great with comfortable beds. Reception are always willing to help and organise transport and tours for you. I highly recommend breakfast as there was so much variety from omelettes, crepes and cereal to continental. Location is good just 10 mins drive from the centre and 3 mins walk to the metro. There are many areas around to Lounge and chill inside the hotel. I would definitely stay here again!

Very bad and staff were very rude. On arrival staff attempted to give us two single beds instead of the king we booked

I wouldn't say it's a 5 star hotel but it was nice. I think the room was very nice, very clean, nice view. the Staff at the dining room and at the Casino were great. The location is very nice. HOWEVER The staff at the front desk... I would give them 2 out of 5 and that's because I am nice.. So many of them but it looked like they are all new at the job (besides one or two and they weren't very pleasant or helpful as well) Just few exemples - they gave different answers to our questions, arrival and departure were not lovely, we had a full day till our flight and even though the guy at the desk the night before said we could wait at the hotel and use the pool & lounge (we payed to be in a lounge floor during our stay) when we checked out the girl told us this is not possible ... That is very cheap. Not to mention I had a birthday on one of the days - the hotel refused my partner's beg to let someone with flowers or balloons to room while we're out and that's after the hotel refused to bring even a small cake or bottle of wine or something! My partner just wanted me to enter the room after a long day out to something nice on my birthday - they not only we're very cheap and not agreeing to leave something as a small gesture - they actually did not let her pay for something like that from out of the hotel! I was just shocked. Keys not working a lot of the times and you need to go to the front desk multiple times, their system was down... Not 5 star at all - but o.k hotel

Located a bit north of the old town but easy to get around either by Metro or Bolt scooters and taxis. Hotel was ok, the staff were super friendly and helpful. The small pool area and gym are good although there towels left all over the floor when we used it. It did not seem 5 star and the breakfast was a bit like a service station restaurant.. lots of rude people pushing you aside and shouting at each other - maybe just the guests staying when we were there? Not a relaxing experience first thing in the morning though. Hotel was a bit dated in places. Overall value for money for what we paid though.

Good location. More 4 than 5 star service.

The check-in was friendly and informative from Georgiana. The room (805) was clean and included tea/coffee an ironing board and iron. It was quiet and the bed was very comfortable. There was a good choice of breakfast food and the service was quick and friendly. Overall it was a good hotel I would recommend for anyone staying in Bucharest.

Amazing as always. My third time in 4 months and i don’t want to book any other hotel in Bucharest. Georgiana by the desk was amazing as always . Big smile on her face, always helpful and friendly. I will be back again in 3 months.

Amazing as usual. I love Sheratton every time i come to Bucharest. I will be back next month. Georgiana at the front desk was amazing and always there with a smile on her face. Her brother (bell boy, sorry i forgot his name), was amazing too. Always helpful and friendly. Really amazing to be back there thanks to them.

great hotel and very good location

Location is very convenient.

Great location. Great service.