Overall Ratings & Reviews Microtel Inn & Suites by Wyndham Lillington / Campbell Univ

Upon check in I was denied an accessible room with a roll in shower and was told they were very limited and did not have the two beds. My wife is in a surgical boot at the moment utilizing a knee scooter to get around. Even though I reserved two queen beds accessible the room I stayed in had two beds, but was not queen size bedsThe elevator and halls often smelled like pot. I was only in town for a weekend for a family celebration and chise not to soend valuable time addressing this with I did not want to spend valuable time addressing this with the staff but wanted to make sure I noted dissatisfaction once I received the survey

Staff was very friendly, property was very clean. Only negative thing was that I had to keep taking my key card to the front desk to be reprogrammed to open my door (x3), and the beds and pillows were not very comfortable. (Stiff)

Clean except for the weed smoke smell that they can't control. But my room was clean and didn't have the smell, it was just in the hotel area.

Convenient to Campbell University and very affordable. Unfortunately, smoking seems to be allowed in some areas. Terrible smell in hallways. Room was clean but overall very small.

Convient place to stay for what i was in town for.

I liked that the property was convenient to the places I needed to go. I DID NOT like the extremely lumpy and hard pillows. Had 3 on the bed and NONE were comfortable. The room next to me had a man that YELLED off and on through the night at his child to "shut up" and lay down, which could clearly be heard through the wall at the head of my bed.

Good value. Older hotel with wear. Front staff friendly

The room and hotel were not well maintained and the room was not as clean as we would have liked. The free breakfast, which included waffles and all the usual continental breakfast options, was fine. I don’t think there were many other options in the area, but I wouldn’t stay here again if I could find other options.

Checked in Monday, left Friday. Housekeeping came in room only once to drop towels when i asked if they could leave towels and empty trash . They did not empty trash. We had been out of room by 1030. Never made beds once. When I asked for extra blankets, they came with cigarette burn holes. Beds were hard. Pillows lumpy and hard. So uncomfortable. I emptied my own trash , had to go get my own t.p. Paper, and go desk for towels , when we got home late at night

The hotel is relatively clean but the rooms really need a remodel

Shower was broken. When water was switched to shower from tub faucet, only about 10 percent flowed out of shower. Not conducive for an enjoyable and efficient shower. Water damage in bathroom ceiling. Staff was great!

We were put under stairs that were very busy and loud as we were trying to sleep. When we told the receptionist as we were leaving She just said sorry. We use this property whenever we visit our family out of town and have always been accommodated.

The breakfast didn't have a good selection other than that it was a nice stay

Clean and spacious. Very good hotel. Recomendable.

Water at desk can be paid for with cash only, yet they don’t have change for a fifty. Told me to take more cash out of ATM. If you can’t provide change, don’t tell guests they have to pay cash. Less than interested clerk at front desk on personal cell phone, didn’t offer any input about hotel, where ice is or anything. Key didn’t initially work and it really was asking a lot to have her fix the problem.

Love it here

Nothing

Probably the worst hotel I have ever stayed in. I booked it several months out and ended up with a smoking room. I didn't even know that was an option in 2024 amd certainly would not have chosen it. The room was dirty and in bad shape. The bed was not very comfortable and the pillows were flat. We will not stay here again. It will be worth driving down the road to something nicer for $150/night. It is time to renovate this place.

Staff was very friendly and provided great customer service

Staff was incredible - friendly, helpful, pleasant. Property is showing it’s age and is very noisy - elevator chimes, doors closing, people talking in halls.