After reading all the reviews, we were excited to stay here and couldn't wait to experience carnival 2015. The experience was a huge disappointment from start to finish.
The day before our arrival I emailed the hotel asking about transportation/directions from the bus stop, carnival activities and views from the hotel. I received no response to my email.
Upon arrival at the hotel after traveling all the way from Palermo for the Carnival events, we were told that Carnival was cancelled due to the rain. They refused to refund our reservation or allow us to cancel our booking.
Since we came to Acireale just for the Carnival events, the front desk suggested a warehouse we could visit 25 mins away where we could view the paper mâché floats. They also recommended a restaurant for lunch along the way. After walking to both in the rain, both sites were completely closed.
Our room (a superior room #114) was dated. The pillow case had a stain on it. The bathroom light goes off after 2 minutes automatically- not ideal when you are showering or using the bathroom. The walls were thin an you could hear everything happening downstairs in the lobby and restaurant.
Our balcony had a crazy metal covering over the window. We couldn't get it back down once we managed to pull it up so the light from the street kept us up all night. Skip it.