Overall Ratings & Reviews Regency Country Club, Apartments Suites

This was our second stay and our expectations from last year were met once again. The staff are wonderful, nothing is too much trouble and they always have a smile. The hotel is so clean, feels so safe and inviting and the option of an apartment to ensure a proper bed each for our family of four (not pull outs) was a game chnager for our teenage children. The pool, crazy golf & various entertainment provided were all in exceptional condition. Breakfast was the same each day, howevere with such variety on offer, it was hard not to mix it up. We used the shuttle bus to the beach each day and found using taxi's very smooth for evening trips out. The local supermarket is small but well stocked & the little restaurant next door does wonderful food for a quieter meal than down by the seafront. Over all, we love this resort and hotel & would recommend it in a heartbeat to families, couples and friends.

Overall in most areas the hotel is very tired looking and needs a considerable amount spent on upgrades. Nice pool area with plenty of sun beds but again these are very worn. Large pool area but not at all clean. Nice setting in the hills and only a 10 min drive to Los Christianos. Without a car you would be very isolated.

We had a short break here in February. The accommodation met our needs but did feel that it could do with upgrading. Location was great and it was nice to be away from the main coastal areas. The pool area was lovely and there were plenty of sun loungers available. Reception staff always friendly and welcoming and were very helpful in helping to arrange for the return of an item I left behind.

Older unit, had a smell to it. Great kitchen easy for meal preparation. Seating was limited couch was very uncomfortable. The hot tub was not hot. Very disappointing.

Lovely poolside and resort centre, just a bit tired in places. We had a lovely stay but it definately needs an update.

Positive: Minigolf, pool and sauna Negative: service was poor, we stayed 4 nights and had no cleaning during that days. Card to get into the room was broken several times. Breakfast started late, selection was very limited compared to other 4* hotels. We had a water leak in the room from the upstairs neighbour, called reception several times and nobody fixed it. The hallway was thus flooded 3 consecutive evenings, with water coming down the wall. Wifi was bad - kept disconnecting every few minutes. Missing blanket cover at the beginning, we had to improvise and cover it ourselves with two bed sheets, which is not hygienic.

had a very good stay. Apartments can have a slight refresh as some of the rooms , bathrooms are bit outdated or tired looking. overall no complaints and we had a very good stay

We loved our stay here as a family of four. The staff were so friendly and helpful and could not do more for us. I would personally steer away from the restaurant and breakfast, it’s over priced and it’s not that good. Go out for dinner and grocery store your own breakfast. Other than that tho it was perfect!

We had an amazing mini break at the Regency. Wish we had more time the place is amazing. Alex on reception was the most helpful person we came across in Tenerife. Keep doing what you’re doing

The hotel is in a quite location and set out nicely with parking, the rooms are large, the kitchen has all the items needed apart from a washing machine and a dishwash. The bedroom and bathroom could with updating air conditioning unit cracked and a strange 5 litre water bottle wedge in it, tap have lost the chrome finish they are so old, mirror in bathroom cracked, it’s time to update the whole place.

El trato de la gente fue muy amable y bueno. Era todo muy tranquilo y aunque no fue excelente fue bastante agradable todo.

Air condition needs to be Improve

Had a lovely couple days at this hotel everything screamed luxury! When we arrived we were greeted by Bruno and he really set our holiday off to a good start he was welcoming, we mentioned we had a car to explore and he recommended some amazing places, thank you Bruno! The weather wasn’t great but we were in for a treat when we discovered the pool is heated, we didn’t really use the facilities as the pool had no music or atmosphere. The evenings were also as lovely was a wake so we got a taxi into town for around 12/15 euro

Massive pool heated. Plenty seats around the pool. Good breakfast. No shops in walking distance, like supermarket, but 5 minutes by car to the nearest one. You will need a car or go in shuttle bus once a day, leaving in the morning return in the afternoon. Reception friendly. Will come again.

On your website it was Wi-Fi included, but it never worked. Mine was a working holiday but I couldn’t do any work. Reported several times to reception but were given lame excuses. I missed a lot and had to reschedule my appointments. Not very happy.

Overall, my experience at the hotel was decent. We arrived at 11:40 pm, and unfortunately, the room key didn't work, which was a bit annoying. However, the staff was very helpful and cheerful, despite being understaffed. The hotel itself is not modern or stylish, more reminiscent of 2006, but it is clean. The bathtub jacuzzi was not working, but it was spacious. The pool was nice, and the view was okay. Parking was convenient, and the price was reasonable. The breakfast was satisfactory, better than the UK Ibis breakfast.

Really lovely hotel especially for the price! Pros: Lovely big pool Swim up bar Comfy sun loungers Quiet area Nice apartment with roof terrace is great for getting some sun Lively little shop up the hill perfect for fresh morning pastries and coffee Really friendly hotel staff Con: Spent quite a lot in taxis to get places but that’s the price you pay for a lovely quiet location Uncomfortable bed Tired bathroom and sometimes a drain smell was a bit grim

Lovely Hotel with a spectacular pool area. However a little out of the way and if you don't have your own transport or use the bus, Taxis can become quite expensive.

Fabulous stay

Hotel was lovely, staff were helpful and friendly. The rooms were a bit dated and none of the doors opened properly and got stuck against the floor which was just annoying, also sink didnt drain properly, not a big issue. The location was ok, the shuttle was good for getting to cristianos in the day but taxis at 10-15 euros to the beach and restaurants was more than i expected and made eating out very expensive. Unfortunately the hotel restaurant was also pretty expensive but it was nice. The pool and mini golf were great too