Overall Ratings & Reviews Comfort Inn and Suites Salem

Clean and quiet

I have

The hotel suite room had carpet beetles.

The staff is friendly and helpful.

I reserved the room on 3/19/25, for the 21st and 22nd. I arrived on 3/21/25. I checked in, the room was horrible. I contacted the front desk and asked to cancel my reservations because the room was filthy. the lady at the front desk said that she did not have the authority to cancel but would speak to the manager, who was not onsite. Front desk called me back within 15 minutes and said that the manage would not cancel my reservation because it requires a 48-hour notice, I explained to her that I had made my reservation less than 48 hours ago. that did not matter, so my wife and I left without a refund and rented a room at a different hotel. I will never stay in a comfort inn again.

Good in all ways

The staff was absolutely amazing and the only reason I stayed for 2 of the 3 nights, we left the last night to stay at another resort. The hotel itself needs updating. Our first room shower was broken so needed to use a bucket to shower, they let us move and 2nd room the AC was broken so no heater and it was freezing.

The room was spacious, clean and comfortable beds. The heater/wall air conditioner from the inside was damaged hard to turn heat! The breakfast was terrible. There were no options for food. It was sausage patties and eggs with waffles of course. I am used to a few good options for breakfast especially traveling with kids. That was really the only disappointment.

The property was well priced and close to our objective. The amenities were limited.

Very aged and minimal. There should be after 10pm over 18 pool hours. The breakfast was pretty underwhelming. At least there were waffles, but no peanut butter for toast, no bagels, and horrible microwaved “fried eggs”. All of the people that worked there were very nice. I think it was pretty clean, it was just so old everything looked dingy. Essentially you pay for what you get here. It was not horrible, just not awesome.

The carpet in the room.was old and dirty The breakfast was not good at all

Hotel was immaculate. Room was very nice and bed was comfortable. Breakfast was nice and well stocked. Employees were very nice.

Property seems to be quite dated.

nice place to stay

The cleanliness of the room and helpfulness of the staff.

It was ok the tv is old . Bed is comfy

Ok

Front desk person was very welcoming and helpful. Process was smooth and quick.

Room was clean, but dated.

A few hairs in the tub and floor.