Beautiful big comfortable bedroom. Extremely helpful concierge (both gentlemen we dealt with). Excellent location for trips to barrier reef and good restaurants hereby. Very nice outdoor pool area.

Excellent Hotel in the heart of Cairns

Outstanding stay!

Great location. Walking diatance to the harbour with lots of restaurants. Friendly staff

It was clean, friendly staff. Really enjoyed.

All good

We ate breakfast on our last day at the Merchant Cafe and it was so delicious!!!!

It was luxurious and beautiful.

Nice, spacious room, great location, good breakfast.

I

Nice rooms very clean and comfortable

Nice hotel and great location however HVAC system in need of an upgrade. When we checked in, all 3 rooms were damp, carpeting, bedding, etc from the humidity. Very musty smell.

Very nice people extremely well located. Close to eateries and boats

This poor hotel. It tries so hard to be luxurious but the condition is SO bad! It’s so outdated that it looks like the last renovation was in the 1980’s. The staff tries so hard and does such a great job trying to compensate for the hotel’s condition. The walls, wallpaper, doors, shutters - just about everything - needs to be torn out and replaced. The bed was comfortable but it’s just such a throwback to the 80’s. As a travel agent, I was shocked at the property condition.

Great staff

Absolutely amazing

Great service

Level 4 had a spa bath and view of the treetops and mountains

The staff were very helpful rooms clean recommended

Clean room, friendly staff