Amazing room and super courteous staff. Smooth check-in process and ultra-smooth checkout

Best stay ever! Our family loved every moment. Large & clean room, exciting events throughout a day, excellent indoor waterpark, good food options, a lot of activities and play options like bowling, laser tag, arcade, … , fun and respectful staff. Worth every penny!

Terrible service at the snack bar in the waterpark. After waiting in a line for 20 my minutes

Rooms were very clean. Staff were amazing. Food was great. Water park was so much fun. Can’t say enough good things

No hot water from the shower despite multiple maintenance attempts

Just a fun place for my granddaughter to play. Rooms are quite dated however and small.

Poor decision on their end to remove microwaves out of all rooms.

Room was clean, staff was all very friendly! Tons of activities for kids.

I stayed one night in February 2026. Unfortunately, the room was not clean and the bathroom had a bad smell. The heater was not working properly, and it was very cold overnight. I stayed one night at this hotel with my elderly parents. Unfortunately, the room we were given was very far from the main hallway and lobby. Since my parents are older and cannot walk long distances, this was very difficult and uncomfortable for us.

Staff was very frienf

Very clean

Clean room and friendly staff

Beautiful suite. Great, kid-friendly staff and activities. Fantastic amenities.

Amazing experience! This was our second visit to Great Wolf Lodge

Kids love this place. Being there is our new years night ritual

Great experience!!! Feels like an indoor Caribbean vacation… what a great weekend

I am a multiple-time visitor to this place. Unfortunately, this time the heat in my room stopped working and it was 58F/14.5 °C in the morning. I complained through text with Willow and they didn't offer a discount or a reimbursement for my troubles. The Hotel was full with waiting lines for everything. The waterpark's vapors made everyone's eyes burn, cough, and my kid with asthma experienced shortness of breath. Unfortunately, I can’t recommend GWL Niagara for kids with asthma or sensitivities.

Sadly, our visit to Great Wolf Lodge was not what we expected. We've been here several times but this visit was very disappointing. Our room was not ready at the communicated check-in time, the pizza from Northwoods Pizza was mediocre and the high chlorine levels in the waterpark paired with the poor ventilation forced two members of our party to leave the waterpark as their eyes were burning so badly they simply couldn't stay. The waterpark itself felt extremely cold as did the hot tub, which is ironic! All of this put a damper on our experience and we will not be returning.

The staff were all absolutely amazing and seemed so happy.

Gwl. The tub was a little slow draining. I'm injured and didn't like my room so far from everything. But that's fine I'm sorry I didn't have any cash to leave for the cleaning staff . I