Mercure Newbury West Grange Hotel

Explore Mercure Newbury West Grange Hotel
8.0
Very Good
From 468 reviews
Cleanliness

8.6

Room Comfort

8.0

Location

7.8

Service and Facilites

8.4

Traveler Reviews Mercure Newbury West Grange Hotel

Number of reviews per page
20
40
Top reviews
Peter
icon-Business
Business
2.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Paid extra for Air Conditioning didn’t work. Lamps in room didn’t work. Internet/WiFi is poor
Neil and Christine
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Lovely hotel. First impressions were good on arrival with polite and friendly reception staff. Also very helpful. The room was very comfortable. The meal at night was also good. We would definitely book to stay at this hotel again
Jennifer
icon-
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Reception staff were great. They make the place !
Simone
icon-
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Helpful staff, good atmosphere. Friendly.
Jane
icon-with Partner
with Partner
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Lovely stay at this hotel. The bedroom was well appointed and the bed was really comfortable. Very clean and well maintained. Staff were very helpful. Good breakfast offering too. Would recommend this hitel
Kevin
icon-with Partner
with Partner
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Nice quiet location, and easy to find. The reception staff were very welcoming, and were able to answer all my questions Room was clean, bed comfortable and had a good nights sleep. Breakfast was plentiful and food quality good. Overall a good experience; would consider booking again. Thanks!
Linda
icon-
6.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

The coffee Machine was not working at breakfast there was only one member of staff and he was mot very concerned that everyone was requesting it The hot breakfast was lukewarm.
Alan
icon-Family
Family
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

The hotel was spotlessly clean. The staff were friendly and very helpful. The breakfast had a lovely variety of fresh foods. I would definitely recommend this hotel to anyone and would stay here again when in the area
Gordon
icon-with Partner
with Partner
8.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Good place to stay .nice place for starting day trips out .
Ian
icon-with Partner
with Partner
8.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Ideal location for stop off visiting relatives. Room was nice and clean but compact.
Khurram
icon-
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

I had a very pleasant stay overall and really appreciated the comfort and service provided. The hotel was very clean, well-maintained, and clearly lives up to its rating. The room was nicely arranged, which made the experience even more enjoyable. One small thing I did miss was having complimentary water bottles in the room, as this is something I’ve usually found helpful during my stays elsewhere. Additionally, a slight improvement could be made in the cleanliness just outside the building. Although there is a designated smoking area, there were quite a few cigarette butts visible, which suggests that the outdoor area may need more regular cleaning. While this didn’t affect me personally, it could make a noticeable difference for other guests and families. I didn’t include breakfast or dinner in my stay, but from what I could observe and the inviting aromas from the kitchen, it gave the impression of a high-quality dining experience, with a talented chef and a well-presented bar. Overall, it was a great experience, and I truly appreciate the effort of the staff. With just a little attention to these minor details, the stay could be even better.
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Michael
icon-with Partner
with Partner
10.0
/10
Reviewed 33 week(s) ago

Hotels.com verified review

Lovely clean well appointed room ,had everything we needed, even a fridge ..powerful shower and comfortable bed . Good range of items for breakfast, hot or cold . Ample parking and very friendly staff. We would definitely stay here again if in the area .
Ian
icon-Leisure
Leisure
8.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Easy to park, quiet location, clean room and a more than decent fish and chips. Staff are friendly and helpful.
David
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

The front desk staff, Dipesh was very caring and helpful with us. There were a couple of issues with the room that we were initially assigned but Dipesh was able to resolve the problems with the room in a friendly and quick manner. Overall he provide very high quality service.
Val
icon-with Partner
with Partner
6.0
/10
Reviewed 39 week(s) ago

Hotels.com verified review

We had been told that the chef was starting at 6 on Christmas Eve and when we went down we were then told the chef wasn’t starting until 7 and we had to be elsewhere at 7. We were able to get a meal when we returned. On Christmas Day we were told that there would be sandwiches available in the evening and there wasn’t so we had crisps and peanuts for our meal.
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Tina
icon-with Partner
with Partner
8.0
/10
Reviewed 42 week(s) ago

Hotels.com verified review

Good parking on site, good buffet breakfast. Bed very comfortable.
Marie
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 43 week(s) ago

Expedia Group verified review

Staff very welcoming, but on checkin we were warned we’d experience noise as it was party night. We actually didn’t experience bad noise from the party or was the noise from the next room. Kept us awake til 4.30 am with their shouting and banging doors shouting Jill. I like to sleep when we stay in a hotel so sadly we won’t be returning. Room was nice and comfy maybe they need to be soundproofed. Room rather hot and we had to,pen the windows to cool it down. Breakfast was good and plenty of options very rarely get offered fried bread with cooked breakfast so that was nice to see. Sorry for the low rating.
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Claire
icon-with Partner
with Partner
8.0
/10
Reviewed 43 week(s) ago

Hotels.com verified review

Fantastic stay. Went above and beyond for my birthday , the staff are super friendly and attentativ The only negative will have to be breakfast, on both days the food was cold, this was said also by a few other guests. If the issue with food temperature is sorted the hotel would be 10/10
Andy
icon-Business
Business
10.0
/10
Reviewed 43 week(s) ago

Expedia Group verified review

Lovely room with plenty of toiletries
martina
10.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

Breakfast was good. Lots of parking.
Number of reviews per page
20
40