Sofitel in Lisbon is NOT - 5⭐️ hotel. The rooms are tired and dusty. Mirrors were not clean. The mattress was terribly uncomfortable, with a big hump in the middle. The staff is not at all inclined to help. Asking for reservations for a restaurant was always impossible. All restaurants were booked supposedly but by ourselves, we could get reservations. The staff is incompetent and not helpful. But mostly a very disturbing event occurred. On Saturday June 20, my son arrived with his family from Algarve and as we were staying only 2 nights, they decided to only use 3 of the 4 suitcases, asking the parking attendant to leave the 4th suitcase in the trunk. They left the keys of the car to the parking attendant and did not use the car at all for 2 days. When we were leaving for the airport this morning, he asked where the 4th suitcase was? It disappeared completely. He called us in our car on our way to the airport and asked us to check if by chance, we had the 4th suitcase which was supposed to remain in the trunk of his rental car. But of course, it wasn’t in the trunk of our rental car. After many conversations with Jorge the manager, the story is that they delivered 4 suitcases to the room on Saturday - this is an outrageous lie. We’ll need to try to file a police report from Montreal to the Lisbon police. NEVER AGAIN WILL WE STAY IN A SOFITEL HOTEL.

Very nice balcony view and the staff were great.

As an All-Accor member and given the name of “Sofitel” I expected more. From the start it felt as if my husband and I were discriminated against. We are POC. During the check in process we were greeted by the doorman who took our luggage and asked us to wait on a couch right next to the check in counter to be assisted with check in. We did as instructed and waited while new guests walked in who were white and given service immediately and checked in before us. My husband then decided to just stand and wait so we were noticed more and he went up to the check in counter to initiate the process himself. During the check in process the individual who checked us in claimed we had two reservations under different names which was untrue. She didn’t realize multiple guests could have the same last name and made us feel like we had made a mistake, but this was cleared up. Since we arrived a tad early we were asked to wait until the room was ready and that we could leave and explore the city and would receive a call once our room was ready. We did not. Additionally, the front desk staff was overall rude and not helpful. We asked for assistant with the room plugs since they were all European and we were unable to charge our devices. We were instructed to purchase adapters even though the hotel obviously had loaned adapters to other rooms. Over our 5 night stay we were never greeted when leaving or arriving to the property. Also, the cleaning staff needs better training on knocking.

The location is super good, walking to everything. Lots of shops and restaurants just steps away. Staffs are helpful, room is clean and specious, washroom layout is not efficient, water is easy to spill out from the sink. We don’t get toothpaste everyday, last day I was too lazy to call and ask for toothpaste, they don’t provide new toiletries everyday. Breakfast I always have the same foods, no changes for 4 days, not enough choices.

Everything was Great

Beautiful hotel in a perfect location for dining shopping and touring!

Staff was very helpful; room was quiet and very comfortable. Good location.

Beautiful property in an ideal location with wonderful staff and amenities! Would definitely stay here again.

It was sold as 5 star. The hotel far from being that and hardly makes 4 star. The worst Sofitel I have ever stayed. Feel deceived

Great place. Bartenders were very helpful and easy to talk to. We like the Sofitel brand.

Clean hotel, great location, nice room.

I am so happy I chose this hotel. It was in the perfect location and was simply great. The hotel is beautiful and well-maintained, and the staff were lovely. The food was also great. There is a wonderful restaurant and bar on-site.

Staff were very friendly and the hotel was very clean

Was nice, I would not say 5 stars

Great hotel. Staff was amazing to help with taxi and ideas on what to see in city. Cleaning women cleaned twice a day. Room service on time and very good. Bar staff visit was nice and friendly, wine outstanding. Made me feel at home I want to stay here again and longer next time. Exactly relaxing and a wonderful get away. I was traveling alone this trip, so this a perfect place. Location is good for walking to almost all areas on Lisbon. Took a walk to the river every day, lots of small restaurants and shops on the way. Overall wonderful hotel.

Amazing and generous staff - beautiful facility - great location

This is by far the worst Sofitel I have stayed at. The property is dated and dark. Rooms are small and staff are not helpful or welcoming. In my room, safe was not open, hand wash and conditioner bottles were empty and body wash pump was broken. The HVAC was not working and the room was unpleasantly hot. The mattress was damaged and uneven. My visit was short before an early flight but I could hardly get any sleep due the room condition. I would not recommend staying at this hotel.

Clean, comfortable rooms, friendly and helpful staff, excellent breakfast, great location.

Great stay. The location was perfect and the staff was very nice and helpful.

Great customer service. The staff was very pleasant.