The room was clean but small, particularly as it was for 3 people. Luckily only two of us but still very tight. No water in the room, no room service for the price we paid I would expect more from it! The breakfast was poor and very basic but Very nice hotel grounds and surroundings. No lift which is difficult if you have lots of bags and are on upper floors.

All good

This was my second time staying in the hotel and i was disappointed unfortunately... My room had a weird smell when i arrived regardless of the windows being opened. The bathroom had seen better days, it was worn down and when i ran a bath for myself, I had to empty it and clean it myself as there were pubes(not mine) and other dirt floating in it... My duvet cover was dirty, it had some dried out fluid on the bottom side. The breakfast was poorly topped at 8:30 in the morning(still 1.5 hours befor the end of it 11:00) no fried eggs lots of stuff missing and not been topped up.

The hotel is decent but the staff response time was not good. Breakfast was good here. The wi-fi was not working at all. Overall the hotel is okay yo staff at but the service and amenties need upgrading.

What a beautiful, opulent hotel !!

Very noisy, paper thin walls, tired and old

Clean

We used this hotel for the first time whilst visiting our son at uni. We were initially very pleased with this hotel and we really enjoyed the Indian food in the restaurant. However, we were not made aware of an event that involved very loud music until midnight. We were also given a room that faced directly onto the disco. When checking in, there was a sign up about the event. I asked if we would hear it from our room and we were told ‘definitely’ so we requested a quieter room. This was not possible. Best practice would be to inform us ahead so that we could’ve booked somewhere else or reserve the quieter placed rooms for guests not attending the events. The room was lovely though and once the event finished, the hotel was quiet. Not sure I would stay there again due to the lack of sleep which is such a shame as we really liked the hotel.

The room was clean, spacious and well furnished,and the hotel itself looked luxurious. The staff team were professional and polite. The prices of the food in the restaurant were a bit too high and the service thwre was slow, but the experience was still good. I'll definitely stay in the hotel again,and cant wait to use the spa next time.

Great

clean, lovley staff

Staff were good. Parking good. Food average

Goid parking, food is decidedly average

Was fine. Good parking

Great stay, wish I could have stayed longer. Food and staff were great and slept really well. Gail Freedman.

Unfortunately not long before our booking we were told a party would be noisy till midnight, then although you make bookings for families i was told the children could not use the pool. The hotel and grounds were beautiful but the room could have been better. The bath was coming away from the front, the curtains were hanging off its hooks and let the light in the morning and the menu for room service was stained. We did enjoy the breakfast which was delicious.

Great stay

Have previously emailed with a complaint that we had booked and paid for a superior double room with a king bed which was confirmed by email. Actual bed as confirmed by hotel reception was a standard double as room was not large enough for king size bed plus furniture. I requested your comments re possible refund as we did not receive what we had paid for. I still await your response

Facilities fine

Great hotel and facilities