Pillows uncomfortable

The room itself was great, however it didn’t quite justify the price. The toilet flush was faulty and made noise throughout the night, which affected our sleep. Additionally, the sink plug in one of the sinks was not working properly, causing the water to continuously overflow during use. There was also quite a bit of noise from doors being slammed overnight, which we could clearly hear from the room, although I understand this is sometimes unavoidable.

Nice hotel situated 5 minutes from Gunnersbury tube station. Lovely room, nice size with nice bathroom. Good breakfast need to work on how to cook hot beans.

Very clean room and staff are very kind.

Perfect stay. Staff are really friendly, parking reasonable and secure. Super easy check in and check out. Great location too. Overall a great stay

Comfortable, easy to find, good parking, friendly staff

Great room.. great location.. helpful syaff

Great staff especially super helpful Electra on front desk. Nice comfortable spacious bedroom. Breakfast varied and copious. Useful bar nice for her quick beer after walking along the Thames. Parking on site, if you can secure it.

Really nice

Forgot Citizen watch in the room and did not get it back. Staff contacted mentioned housekeeping did not report any :(

Staff especially Electra on reception who was charming and smart with lots of tips. Room was lovely, breakfast generous and a useful bar. Great VF£ and close to the underground station.

Very nice hotel, lovely staff.

There was an issue with the toilet cistern which I reported the first day but was never addressed, in fairness they did offer a room switch but after working all day it was not what I really wanted, could have been fixed easily.

Reception staff were super helpful

Great hotel and rooms were immaculate

Food selection is limited.

Nice , clean & all staff are friendly. And I have free exit ticket for my car.

Nice, clean, all good

The room was freezing! We increased the air con but even in the morning we were cold. Really spooked our stay on Christmas Day☹️

very helpful staff great breakfast