8.8
Very Good
From 232 reviews
Cleanliness

9.2

Room Comfort

8.6

Location

8.0

Service and Facilites

9.2

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Traveler Reviews Heritance Tea Factory

Number of reviews per page
20
40
Top reviews
Stephen
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

A unique experience to stay in a historic tea factory immaculately and sympathetically converted into a luxury hotel. Lovely spa treatments but highlight was tea picking and seeing the historic boutique tea factory onsite. Beautiful secluded position in tea plantations and countryside
jennifer
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Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Everyone was so helpful and answered any request right away.
Kerry
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

We loved the tiny working tea factory.
Manami
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

The property is amazing, and I was especially fascinated by the old elevator. Both the dinner buffet and breakfast were excellent. Be sure to try the "curd" — a yogurt-like dish made from buffalo milk. There are plenty of activity options (for an additional fee), and I especially enjoyed tea plucking while wearing a saree. The staff were all helpful. The room wasn’t too spacious but was clean and nicely decorated.
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Gary
8.0
/10
Reviewed 28 week(s) ago

Hotels.com verified review

If you enjoy fantastic landscapes, history and excellent service, this is the perfect place for you. Our welcome to this remarkable building was warm and very professional. The reception, restaurant and bar have been restored from a factory ,impeccably with style, class and sympathy. We were showed to the room via an orginal factory evelator. I loved the bedroom it was comfortable and cosy. Can I add it is very colonial, some would say dated, but I would disagree, and the hotels pictures of the room were accurate. We ate a very good buffet dinner accompied with impeccable service. I would like to add I am an engineer and for me it was a unique experience in a breathtaking landscape. But you will noitce there are no pictures of the bathrooms on the website. There is no getting around it, the bathroom needed a refurb and if you like modern day sharp hotels it may spoil your stay. But we thought overall it was amazing and we would not have missed the experience. Thank you to everyone at this unique hotel.
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Verified traveler
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Friends and Family
8.0
/10
Reviewed 31 week(s) ago

Hotels.com verified review

The hotel is good and the surroundings are great but the value for what you pay to stay at Heritance is not reflected in the amenities in the rooms so definitely overpriced!!
shalendra
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Leisure Family
8.0
/10
Reviewed 59 week(s) ago

Expedia Group verified review

Amazing property and a must go. A really unique experience and the conversion from a tea factory to a hotel has been done very well
Verified traveler
10.0
/10
Reviewed 75 week(s) ago

Hotels.com verified review

A lovely stay at the Heritance Tea Factory. It's a repurposed tea estate factory, with just 50 rooms. Great service, and good a la carte options. Tea here is super, but coffee drinkers will be disappointed.
Mohammad
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Leisure with Partner
10.0
/10
Reviewed 88 week(s) ago

Expedia Group verified review

It’s an exclusive place , very good for relaxing
Elisabeth
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Leisure with Partner
10.0
/10
Reviewed 97 week(s) ago

Expedia Group verified review

The location of the hotel is incomparable. We loved the opportunity to stay in an historic building which has been lovingly restored. We were incredibly well looked after by everyone who works at the hotel and highly recommend this accommodation and the delicious food we ate.
Eido
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Business and Leisure Family
6.0
/10
Reviewed 102 week(s) ago

Expedia Group verified review

Beautiful location and charming old style factory design. Poor amenities - this is not a 5 star hotel. little water pressure, no toiletries, only one power outlet in the room, slow wifi, no pool, Resturant a la cart menu comes with a “40 min cook time” warnings, it’s really cold there, no heaters
Kataraina
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 103 week(s) ago

Expedia Group verified review

This was a beautiful hotel that captured its history. We had excellent service at the spa, enjoyed dining at the restaurant and it was lovely to walk the grounds. However, I note that while most service was excellent, the supervisors at the front desk treated us very oddly when charging things to the room and then bought the eftpos machine up to our room at 10.30pm (knowing full well we had an early morning start the next day to hike Horton Plains) to get us to pay our hotel bill before check out the next day. It put a damper on our entire stay.
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Clark
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Leisure Family
8.0
/10
Reviewed 123 week(s) ago

Expedia Group verified review

The biggest asset of this hotel is the fact that it was once a tea factory. There is still a working mini tea factory on site which guests can tour. The hotel is quite removed from most of civilization which has its own pros and cons. It is also quite a trek to get to and from the hotel. With a very narrow road used for two-way traffic, reaching and leaving the property is an adventure on its own but may not be for the faint of heart. Some basic amenities could benefit from both an upgrade and an update, including the showers. The hotel informs guests of the volume of water used per minute when washing hands and showering. Curiously though, the shower knobs were made to be old (more on this below), that water comes out of both the tap and the shower simultaneously. This defeats the entire principle of and drive to conserve water. Any attempt to shut the tap resulted in the knob falling off. It is worth repeating that this was not always a hotel. That means when they renovated it in our more modern times, they made the conscious choice of making it authentically British but not in the best of ways. The rooms are right and rather claustrophobic. The use of green carpeting doesn’t inspire relaxation or bliss. Room interiors are, for the lack of a better word, stodgy. On a positive note, the hotel boasts of magnificent remnants of the old tea factory. This truly is the highlight of the stay.
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Pascal
10.0
/10
Reviewed 133 week(s) ago

Hotels.com verified review

Wonderful hotel. Rich history and very well/tastefully kept. Staff are very warm and helpful. The grounds are beautiful; garden, mini tea factory and surrounding tea fields. Dinner and breakfast were delicious (rice and curry is a real feast). Really nice and comfortable room, great view too. While it makes for a scenic location, the only downside is access to hotel. Small, uneven road makes hard for car travel. We intended on going out into town in the evening for dinner but thick fog came in and as it got dark we didn’t think it would be very safe/practical to start driving off again. So we had dinner at the hotel which was also very nice.
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Piyush
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Leisure Family
10.0
/10
Reviewed 135 week(s) ago

Expedia Group verified review

Beautiful property in the middle of tea plantations and away from the city. The hotel is an old tea factory which has been converted into a hotel. an eco friendly hotel with amazing views of the hills. courteous and helpful staff, great food (buffet and ala carte) and lovely garden with a small play area for kids. the hotel provides experiences like nature trail, tea picking, tea making process etc. you can go for an outdoor walk in the near by villages and meet the local women while they are plucking the tea leaves. Nuwara Eliya as a town is georgeous and so mesmerizing. we travelled from Kandy to Nuwara eliya and had some amazing views of the tea estates, mountains and water falls.
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Michael
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Leisure with Partner
10.0
/10
Reviewed 154 week(s) ago

Expedia Group verified review

Fabulous hotel and service was fantastic. Beautiful picturesque surroundings. The staff were courteous & went above & beyond to make us feel welcome and special. Special mention to Gawshal the Duty Manager and Nuwan the Restaurent Manager for their excellent service & care. This is a must visit hotel on your visit to Sri Lanka.
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Clare
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Leisure Family
10.0
/10
Reviewed 172 week(s) ago

Expedia Group verified review

The place and people are awesome, the food and service likewise. It was truly exceptional and the team should be very proud- a unique experience. The hotels rooms are not to the same standard as everything else but this is something that can be easily fixed with new drapes and carpet.
NIKET
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Business
10.0
/10
Reviewed 183 week(s) ago

Hotels.com verified review

Amazing experience staying at this property. Highly recommended..
Yatin
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 184 week(s) ago

Expedia Group verified review

Beautiful location and ambience. Great service. Food quality was below expectations.
Verified traveler
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Leisure with Partner
8.0
/10
Reviewed 280 week(s) ago

Expedia Group verified review

The Heritance Tea Factory is a great place to experience. The staff are wonderful, the food is very good and all in all we’re very glad we stayed. The bathrooms are a bit passé and the décor is a bit drab... but... do go! The surrounding area is truly stunning and the cottage garden is enchanting. So much to do and see... a great quirky experience.
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