Overall Ratings & Reviews Earl's Regency

Have thoroughly enjoyed my stay here and am incredibly grateful for the helpfulness and care of the staff. The hotel is stunning- the rooms, food, service, gardens- everything! It’s luxury in paradise away from the hustle and bustle of Kandy town.

Best place to stay

The staff are wonderful and the food in the restaurant was excellent. The facilities are very nice. The lightening in the bathroom could be brighter but otherwise we enjoyed our stay.

Property is poorly maintained, mould in bathrooms dirty and you do not get some basic requirements like toilet paper and face towels. Also, the property comes with pets, coach roaches, gecko, ants, and mosquitoes. The most import issue is the hotel caters to busloads of Indian tourists, who are loud, rude, and have absolutely no regard for other quests. Children running around, people changing tables, walking around eating food, and hogging the buffet table, push right in like they are starving. Overall the staff are very friendly, but not really properly trained, some customer facing staff do not appear to understand or speak English. Basic requests like toilet paper or a wake-up call just are too much. Call someone to pick up your bags 3 times. The hotel is not work the money, yes the rooms are large the staff are friendly, the views fantastic but the food, bugs etc make it worth far less than we paid.

Architecture, bar and restaurant are great. Amenities are also fantastic

Overall it was a great hotel and a great stay. Staff were very nice.

Excellent buffet.Nice hotel but would benefit from some renovations.

Great stay with family

Prabhavi and Dinesh were very accommodating. Clean room and great service. Beautiful hotel

Beautiful location. However, the check out procedure was not very user friendly and the staff insisted on getting the key card back. We had already left the city on a tour and had to come back to Kandy to return the key card (ok, it was our fault for forgetting to return it but insisting on having it back wasn’t very nice).

We stayed there one night on our way to Ella. Nice location. Great view. Very good customer service. Kids enjoyed there large pool.breakfast was amazing. So Many food varieties. They had a place where they make Yara tea which you have not seen any other hotel breakfast. Definitely a hotel worth the price.

Excellent place to stay

Beautiful grounds and spacious rooms with proficient AC. Easy check in and enjoyed the restaurant and room service. Staff was helpful and courteous. We will stay here again.

The room was very clean, the staff were very friendly and the food was excellent at all times.

Beautiful setting. Excellent staff

Great service

It’s in excellent location and staffs are awesome!

The property is a bit dated. The carpets in the hallway, the flooring in the room and bathroom was a bit shabby. I honestly feel the property could use some renovation. The tase of the food is quite average. On a positive note, the views from the room are quite breathtaking.

This hotel was great. We were there for one night and rooms were clean and dining was great.

A wonderful place to spend Christmas, great amenities. Just be mindful if you book a mountain view room - some rooms have trees and contruction that completely block the view.