Great loved it! So close to station and everything. Lovely lobby and bar. Clean room, helpful staff and decent breakfast.

Very disappointed with my room. 1st impressions are vital. The communal area was ok, but as a solo traveller with a heavy bag I wasn’t directed to the main lift by reception, but down some stairs along a dark corridor and into a poky lift. I opened the door to my room to be greeted by a large stain on the carpet. There was no milk to make tea only creamer powder and I was told I could always go down three floors to use the communal milk each time I had a cup of tea. I even visited the website to check I was in the 4* hotel I had booked! Not a patch on the 4* hotel I had stayed in, in Stockholm. The room had everything it said, but the majority of the plugs didn’t work. The hair dryer was pathetic and I just gave up and left my hair to dry naturally. The room was stuffy and the window only opened a smidge. The bathroom was clean and adequate. The bed was comfortable. The breakfast was ok. The location was good. I would not stay at this hotel again. As a solo traveller, I was allocated the pokiest room. My experience certainly wasn’t 4* or that of the glossy website photos.

A very noisy location

The hotel was in a good location but the decor could do with an update as it feels tired and dark. We asked for another room as our room overlooked a blank wall with weeds growing from terrace. We were offered an upgraded room at a higher rate. The staff were not that helpful and did not greet you particularly warmly. The beds were comfortable and cleanliness was good. Very busy at breakfast in the restaurant and felt claustrophobic at times.

I had a very pleasant stay at the hotel. My room was on the top floor and while it didn’t have a window view, the skylight provided plenty of light and gave me a small glimpse of the skyline. The bathroom was very big and quite functional and clean. The breakfast buffet was excellent. I applaud you on your efforts to put out a good breakfast buffet. And your staff was more than friendly and very helpful in answering my questions. If I ever find myself returning to Gothenburg, yours would be the hotel I would stay at again.

Clean room, great views. Super comfortable beds. Mini bar in room with hot water kettle. LOVED the pools and sauna/steam room. Breakfast buffet was outstanding. Staff super helpful and friendly. Property is very clean. Coffee/tea available in the lobby from 6:00am. Close to the Central Train station and shopping mall is just around the corner. Super central to transport and parks and the waterfront. Great property. Had a fantastic stay.

Very clean and very central.

Great centrak location for many bars & dining - easy access to both football Stadia & the theme park. Relaxing Spa & good breakfast

Breafest meniu was fresh

Pros- the location is fantastic - directly across the central station for train and bus. Nordstan Mall is 100m away. Right in the heart of the city. Can't to much better than this. -The breakfast was simply outstanding - especially the overnight oatmeal topped with turkeyish yogurt, their berry compote and sunflower seeds.. YUM! - The beds were very comfortable, slept well. The room itself was in the older section on the hotel, pleasant enough but not very bright - somber atmosphere. Cons - Our bedroom was poorly lite. One of the ceiling bulb was out. No direct lighting at the desk to write in my journal. The air exchange vent in the shower stall made a constant noise like when the toilet tank is filling up with water. - First time ever staying at a hotel where the guests have to pay to use their swimming pool and sauna. I realize that it's like a spa, and one would expect to pay for services like a massage or any other form of treatment...but for the pool? -Lastly, the Expedia site on which I booked this hotel has two entries - one as laundry and dry cleaning services, the other as having a laundry facility which would indicate that washing and drying machines are available for guests, usually at a cost. This was one of the main reasons why I chooses this hotel, except it doesn't. We had already been traveling for a week, so it would have been nice to have our clothes washed when living out of our backpacks, without having to pay an arm and a leg for laundry services.

Trams, Trams, TRAMS!!!!!!!! 0550 they start trundling by on hexagonal wheels it seems. Good god they are LOUD. triple glazing needed, you can almost FEEL them trundle path. 4 lines. 4...... Breakfast was great, staff lovely, hotel maybe a little tired but more than acceptable. But TRAMS!!!!!!!

The room was clean, staff helpful and an excellent breakfast.

Wonderful

Room clean and comfortable. Great location near station and shopping precint.

The staff was super and the breakfast was really good. Our main issue was air quality in our room. There was no way to remove humidity or get fresh air into the room. It was dank. Eventually we propped open the door to the room.

Wi-Fi in R212 was pathetic. Had to go into the corridor to acquire a signal. After that only 1 bar in the room

The location opposite the main train station is wonderful, the staff were extremely courteous efficient and professional. The facilities first class.

Checked in really quickly for a 2 night stay, staff very friendly and explained everything really well. The room was spotless and served us perfectly. Bar was lovely, location was great, and checkout was quick and easy.

The information for the parking was confusing, as well as the fact that my room faced the streets. I was up all night listening to people, the trams passing and whatever else that bumped in the night. I was there for business and I guess it was okay for just that purpose.

Very clean and nice