Overall Ratings & Reviews Sunrise on the Bund

Convenience and excellent service!

The female receptionist was very rude, impolite,was talking to the other male receptionist in her language while we were trying to ask questions.From the beginning she wasn’t quite wanted to help us in any way. The room windows were open a lot of dust was in the room and it was too late to ask for any one to clean the dust on the floor so we thought the next day it will be cleaned but the room hasn’t been mopped off dust until we left which resulted in severe asthma attack since I am allergic to dust . I was using inhalers all the time in the room and was unable to sleep or enjoy my stay in Shanghai due to asthma . Since the receptionist was rude I didn’t want to ask her for any other help such as room cleaning so I asked the concierge Travis , he promised to attend to it but the room wasn’t cleaned off dust . I couldn’t sleep and has been suffering from asthma all throughout my stay . The concierge do nothing about organizing tours , they recommend an illegal marketplace which we were sent by a shuttle car trying to sell us products underground. The hotel is located in a very convenient place but I don’t think I will ever come back or send any friends because of the lack of hospitality.

Very reasonable price and beautiful area

staff is super friendly especially their concierge extremely helpfull, as usual China Wifi in Hotels is restricted making working almost impossible only point is the bathroom had a strange smell maybe from the sink drain quite unpleasant. This was my 5th or 6th stay the location only 15 mins from office and two metro station next door nice

Comfortable and very affordable.

Room is spacious and clean except the air conditioning doesn't seem to work very well. Good view from the room. Staff are friendly.

Facilities too old

Great location

Good location, nice staff, clean room, nic restaurant

Gods value for the money. Wifi was weak. Hotels.com, Please award me my 4 nights stay.

The rooms are very nice with hard wood floors and a bidet in the bathroom. Floor to ceiling windows offered nice views of the area. The metro station was about a 5 minute walk away from the hotel.

Really nicely located hotel for the Bund and historic areas. Let down a bit by some basics - room key card didn't work, WiFi didn't work, some excellent staff, some condescending staff. But a really nice corner room and the good staff were a pleasure to interact with.

All staff very polite and hrlpful. Harry rge concierge was dantastic and made our stay easy and enjoyable with his local knowledfe anx excdllent recommebdations.

Sunrise on the Bund was one of the best and unique experiences we have ever had. That is saying something because I used to be a travel agent and we are current hotel owners. It is beautiful inside and out. Clean marble everywhere and amazing decor but it was the staff that really got our attention. From the prompt response to the initial email requesting shuttle information to the concierge staff handing us umbrellas as we left in case of rain, and every moment in between was a pleasurable and memorable experience. The breakfast buffet is extravagant and tasty. They have washlets!!! Smiles from every staff member and a concierge staff that honestly cares about you.

The staff were very helpful. Some of them spoke a little english so you could make your needs known. The hotel is just north of the Bund so is quieter. Pool and spa were wonderful after a day of touring.

This is my third stay with the hotel. I like the location which is near the river with a sidewalk that I can take a morning walk each day, but it's a bit far from the tourist area. The hotel facility is maintained well enough. The soundproof is not the greatest.

Very clean and comfortable. Would definately recommend.

I was greeted by a team of professional and welcoming hotel staff upon arrival, and it was a great way to begin my Shanghai trip. The service level of the staff here is one of the best things that I liked during my stay. Check-in was a brief, and I got to my room fairly quickly. My room was clean, and the space was just adequate. Me and my girlfriend thought that it was much smaller than our room in other cities in China, but it's Shanghai, so we're not complaining. I'd say, if you have 3 or more guest staying, stick to the recommended guest number of the room that you're booking, and you'll be fine. The view from my room was not bad as I got a glimpse of the Oriental Pearl Tower from my room. There's even a bathtub in the room, though it might be a tad too small for some. Location of the hotel was perfect for the both of us as we enjoyed a nice walk back from the Bund in the evenings. The neighbourhood is quiet and peaceful, and there's a couple of convenience stores nearby. Faciliaties were good as well. I like to swim during my travels and I was glad that the hotel has a heated pool that you can even swim in during fall/ winter. Breakfast was average, but again, the service level of the staff was good. Overall, I enjoyed my stay in this hotel, and I'll definitely consider staying here again when I'm back next time.

I had a good stay overall. The entryway to the hotel is gorgeous. The room was small but it was clean and comfortable. Not much room for luggage and very little closet space. The bathroom was actually spacious and clean. Heated toilet seat was a nice feature and the shower had good pressure with hot water and a good shower head. The location of the hotel is not actually on "The Bund" but it isn't too far off. During traffic I actually walked and it wasn't terrible, about a 20 minute walk from The Bund area. There's not much near by and the area around the hotel is pretty ugly. Not much by way of restaurants either. There are a few restaurants in the hotel but they close mid day and re open in the evening then close again a bit early so I was only able to eat at the downstairs bar in the lobby. I had a bacon cheeseburger, it wasn't good. When it came to breakfast I was disappointed. Not a great selection and the food quality is mediocre. For a room with two guests only one breakfast was included which is odd. We ate two breakfasts one day and out of three days that was all. They still charged me for the second breakfast even though I didn't eat the other two days. I really don't see the point but it's Shanghai and everything is super over priced so the rate I got at the hotel was fair enough and I'd go back again I just won't opt for the room package with breakfast.

Very nice hotel, within walking distance of the Bund