Overall Ratings & Reviews La Selva Hotel

Old hotel, located in a nice area not far from Florence. Mainly used for weddings. It’s ok, but nothing special.

When we arrived at the hotel it was closed with no explanation or time when it would open. We went back later in the evening and it was open but the staff spoke no English and the advertised restaurant was closed. The hotel building was fine but felt odd. It appeared to be used by workers for overnight stays. We would not go back.

Do not stay here under any condition. None of the photos included represent the establishment with any honesty, except a few of the room pics. The paint in the bathroom was peeling, cracked, the fixtures old, no head-room to stand up-right in the bathroom, the toilet position has you starring right into the bidet. The assistant manager is the only authority on spot, and he has a horrible attitude, and doesn't speak any English. Only one young lady there at the desk had any professionalism or class. The establishment is in overall poor condition. The lobby furniture appears badly used, randomly thrown together, with no coherent theme. The photos of the eating area depicted in the false advertising, which are the photos online. There were no other guests, everyone there was part of some construction crew, which made a lot of noise starting at 8am. The cleaning lady, though there are no guests, goes through the motions of simply bleach-bombing the whole place, which makes this place in violation of Italian law, numerous codes, and against the basic health and well being of their non-existent clientele. We had to air our room out for 8 hours due to the headache inducing bleach, after being informed they could only refund us if we left at that moment.They are managed by remote from another hotel. They refused to produce a receipt of any kind for our stay, and the hotel manager at the other site refused to give her actual real name. They know they are messing up, really badly. .

Do not get this hotel unless you have your own car to get to the city. We made the mistake of not checking how far it was from Florence by bus, we checked how far away it was by car or taxi which was 30 minutes. There is a bus that comes by the bottom of the hotel by the road, but it only comes around every 2-3 hours and the last bus back from Florence is at 6pm. On Saturdays, there is no bus back and we have to get a taxi to the hotel. We had trouble finding a taxi after we missed the bus towards the city and we had to call multiple ones to find one willing to make the drive up. It’s hard to find somewhere to eat in this area because all the surrounding restaurants aren’t open until dinner, around 7:30pm so we had to travel all the way to the city to find something open to eat. There was no information given about the hotel, the breakfast, any buses or ways to get around or a map, like at the other hotels we got during our trip. We were just given a key and that’s it. We found out breakfast is only 7-8 and it wasn’t great. There is wifi available but it doesn’t work at all and there is no way to get service, we were still able to make calls and eventually send some messages. The room we were given was ok. However, the windows are really hard to open and some things were broken, such as one of the bed heads and the windows frame was cracked which let some hot air in during the day. There was some construction going on the first day we were there and it went on until later i

The hotel was clean and the service was good. Only tow things they could improve: 1) the shower floor is slippery and I almost fell twice and there was nothing to grab from. 2) when I order hot water they brought a tea pot full of “hot qater” that just tasted weird.

Great, clean and a decent breakfast with enough parking for cars.

The hotel was great for the amount that I paid for it.

You need a car to reach this hotel as it is pretty much in a forest; not a bad location if you want a quiet place, nature etc. Car park is free. We only stayed for one night so can't say much, but our room looked very different from what we saw in the pictures when made a booking. For the price we paid it was good enough, however, the man at reception couldn't understand a word in English, therefore all our questions were left unanswered. The shower room is definitely not for tall people :) Breakfast seemed a little bit poor, but it was nice to be offered to eat on the terrace with nice views and birds singing around us.

The location and amenities were nice, hotel was pretty and comfortable. My complaint was that I got almost no sleep - kitchen had open windows (no AC in room to close it up, so we had to either be in stifling heat or keep our window open) AND it was right under our room - and the kitchen staff was LOUD and banging things around until nearly 3am. I understand they have to clean up, but it was a LOT of noise, most of it them yelling and joking around with each other - and no attempts at being a little quiet about it. I wouldn't stay here again just for that reason.

good hotel for short stay

Great price, but a bit secluded. Room could have used an upgrade a few years ago, but overall, it was worth the price.

Very nice hotel ..staff are wonderful. The room was very clean ..lovely breakfast . Its a 20 min drive to batberino outlet... Will return again...

Not far from the highway but it is not easy to reach for the first time specially by night.

The hotel is an old building, classic Tuscan environment. Very nice surrounding, quiet and serene. The décor is a little dated but clean and functional. Would recommend for someone on a budget.

We stayed at La Selva Hotel two nights and we liked it a lot. The staff was very friendly and helpful, the room was clean and spacious, the hotel was very well located (8kms to Calenzano) and it was surrounded by trees which make us feel close to nature.

This place is in the middle of nowhere! It's up on hill... and very inconvenient. I'm not sure how many receptionists there are but I met 3 (two men and a woman). The woman receptionist is very helpful in comparison to the two men. The hotel is about an hour and a half bus ride to central Florence. The bus stop is hidden and not safe whatsoever... AND you have to walk down this steep hill to get to the "main street" where the bus is located. In addition, the bus does not come around often. The room is not as nice as it is advertised. There's a lot of bugs, so expect to get some bug bites. The hotel restaurant has the worst customer service. Sometimes the restaurant opens at 7 PM.... sometimes 7:30 PM.... SOMETIMES 8 PM. I got to give the place props for TRYING to add miscellaneous charges, so I would advise you to keep your eyes out when looking at the prices on the menu AND receipt. Would I stay here again? I doubt it. The hotel has this retreat like feeling. If there was a spa of some sort here, I think the stay wouldn't have been too bad.

Rooms are very small

It was very clean and very comfortable, and the breakfast was amazing. The only problem was that it was incredibly hard to find for us, since the GPS didn't give us the right direction. We got to where it was supposed to be and blanked out. You have to travel for a while on a dark road, and turn right after seeing a restaurant. I hope nobody else gets lost for an hour in the dark like we did!

Very nice and tranquil area. Easy to place to relax after a day of sightseeing.

I can't actually rate the hotel as i didn't stay in the place i've booked. This hotel is located in a region surrounded by mountains, i planned to stay at this location because of this. As soon as i arrived at the place the guy from the front desk told me there was no reservation under my name. I pre paid the reservation on hotels.com website as usual and i have no idea what happened, according to the guy on the front desk the problem was with the satelite, acording to him e-mails don't work. After i have called to hotels.com they called the hotel and i was sent to their other unit in a town nearby. I was told the place was 2 km away but found out on my gps was around 15 km. The other hotel was a 4 star hotel acording to them (far from 4 stars for me), it was so cold and the heater didn't work, i was so tired for all the driving i did that i didn't have condition to request the room change. I still don't know if the booking problem was for hotels.com or the Laselva hotel but nobody seemed to care much, they just throw me and my wife at another place and that was it. Didn't appreciate the experience, being a hotels.com user for a few years, i would expect a little more attention.