Reception staff were friendly and helpful, albeit one was training the other. I arrived early so leaving my bags behind while I went to get lunch wasn't a problem, as the staff still needed another 30 mins to have the room ready. The lift is a little narrow, so depending on guests and luggage, you may need to take several trips. Once in my room, it was clean and comfortable. Not 5-star, but I knew that going in. Water pressure and temperature was fine; Compared to other [Google] ] reviews, historically, this was a problem. My room faced Kent St and with the Western Distributor right above the whole facility, the traffic noise was bare minimum. You almost heard nothing at all. Departure was early, so I dropped my room keycard in the drop-off at reception and left without a problem. Will stay again if circumstances require to be accommodated in that part of the city-close to Wynyard Station, underground pedestrian passageways out of the weather and generous dining options at the food-court at ground level.